Network Engineer

Job Description

Job Description

\n

The Resident Engineer provides post-sales, customer-facing technical support for Juniper Networks products deployed within Charter Communications (Spectrum). The role supports high availability, scalability, and operational excellence across large-scale service provider networks.

\n

Key Responsibilities

\n

\n
• Provide operational support for production and pre-production network environments.

\n

• Troubleshoot complex hardware, software, and network issues across large-scale IP/MPLS infrastructures.

\n

• Manage JTAC cases, root cause analysis, and corrective actions.

\n

• Support critical incidents, outages, and escalations.

\n

• Conduct network information-gathering workshops and understand customer architecture and operational workflows.

\n

• Provide network design guidance, capacity planning, and technology recommendations.

\n

• Support network upgrades, migrations, maintenance windows, and change events.

\n

• Prepare technical reports, network health assessments, and remediation plans.

\n

• Conduct technical workshops and train customer engineering and operations teams.

\n

• Assess network health and develop fault-isolation and diagnostic procedures.

\n

• Review and improve customer SOPs, MOPs, and operational standards.

\n

• Perform lab testing, certification, and integration of new hardware and software releases.

\n

• Develop Python-based automation tools for configuration validation, health checks, troubleshooting, and provisioning.

\n

\n

Required Qualifications

\n

\n
• 5+ years of hands-on experience in design, deployment, and operations of large-scale service provider or MSO networks.

\n

• Experience supporting major network transformations, upgrades, and expansions.

\n

• Strong JUNOS CLI experience.

\n

• Hands-on experience with Juniper MX, QFX, EX, ACX, and PTX platforms.

\n

• Strong knowledge of TCP/IP, MPLS, OSPF, IS-IS, BGP, IPv4/IPv6, MPLS-TE, RSVP, LDP, routing policies, L3VPN, VPLS, MVPN, Ethernet switching, 802.1Q, QoS, and Class of Service.

\n

• Python scripting and Juniper PyEZ experience.

\n

• Ability to develop automation solutions integrated with operational workflows.

\n

• Excellent communication, presentation, and customer-facing skills.

\n

• Ability to communicate effectively during outages and escalations.

\n

• JNCIS, JNCIP, JNCIE, CCNP, or CCIE certifications are a strong plus.

\n

\n