Sr Program Coordinator

Job Description

Job Description

Sr Program Coordinator (Luxury Hospitality Development & Operations)

Location: New York, NY or Austin, TX
Travel: Frequent travel to Texas, Turks & Caicos, New York, and other project locations
Employment Type: Full-Time

Lead High-Impact Luxury Hospitality Projects

Are you the person who naturally sees timelines, dependencies, risks, and opportunities before anyone else?

Do you thrive in complex environments where organization creates clarity and your ability to coordinate multiple stakeholders directly influences business success?

Gallant Business Solutions is recruiting for an experienced Program coordinator to support strategic luxury hospitality initiatives across North America and the Caribbean.

This is not a traditional project ownership role.

Instead, you'll become the operational glue that keeps multiple project initiatives moving forward—bringing together cross-functional teams, maintaining project visibility, managing risk, and ensuring leadership has the information needed to make confident decisions.

The ongoing projects will include:

• Integration of a newly acquired luxury hotel in San Antonio
• Pre-opening activities for a luxury resort in Turks & Caicos
• Additional strategic hospitality and development initiatives as the organization continues to grow

If you enjoy bringing order to complexity and enabling others to succeed, this is an exceptional opportunity to make a lasting impact.

Why You'll Love This Opportunity

• Work directly with executive leadership on high-visibility strategic initiatives
• Help shape the future of a growing luxury hospitality brand
• Influence projects from acquisition through operational launch
• Introduce best-in-class project management practices across the organization
• Travel to world-class hospitality destinations

What You'll Do

Enterprise Project Planning

• Develop and maintain comprehensive master project plans across multiple initiatives
• Build project schedules, milestones, critical paths, and dependency maps
• Monitor timelines and proactively adjust schedules as priorities evolve
• Ensure project plans remain accurate, actionable, and executive-ready

Cross-Functional Project Coordination

Partner with teams across:

• Operations
• Human Resources
• Finance
• Food & Beverage
• Sales & Marketing
• Information Technology
• Construction
• Procurement
• Design
• Legal
• Consultants
• Third-party vendors

You'll ensure every stakeholder understands responsibilities, deadlines, dependencies, and priorities while facilitating collaboration across teams without direct reporting relationships.

Executive Reporting

• Create weekly executive dashboards and project status reports
• Present milestone progress, project health, key risks, and upcoming decisions
• Translate complex project information into concise executive summaries
• Deliver actionable reporting that supports strategic decision-making

Risk & Schedule Management

• Monitor critical path activities across concurrent projects
• Identify scheduling conflicts and operational risks before they impact delivery
• Develop mitigation strategies and escalation plans
• Maintain RAID logs, risk registers, action logs, and decision trackers

Project Governance

• Lead recurring project meetings
• Track action items and accountability
• Maintain governance documentation
• Establish reporting rhythms that balance accountability with collaboration

Vendor & Stakeholder Management

Coordinate timelines and communication among:

• Consultants
• Contractors
• Technology vendors
• Legal counsel
• Construction teams
• Ownership representatives
• External partners

What Success Looks Like

You'll succeed when:

• Cross-functional teams remain aligned and accountable
• Leadership always has accurate project visibility
• Risks are identified before they become problems
• Executive reporting is clear, timely, and actionable
• Complex initiatives stay organized despite changing priorities
• Communication keeps every stakeholder informed and engaged

You create clarity where others see complexity.

Required Qualifications

• Bachelor's degree or equivalent professional experience
• 7+ years of progressive project or program management experience
• Experience with projects valued at $50M+
• Experience working with Private investment firms or ownership groups
• Proven success managing complex, multi-workstream projects
• Experience coordinating cross-functional teams without direct management authority
• Strong knowledge of project governance, scheduling, dependency management, and critical path planning
• Experience with enterprise project management software such as:
• • Smartsheet
  • Microsoft Project
  • Asana
  • Monday.com
  • ClickUp
  • Primavera
  • or similar platforms
• Experience creating executive dashboards and project reporting
• Willingness to travel domestically and internationally

Preferred Qualifications

Experience in one or more of the following is highly desirable:

• Luxury hospitality or hotel operations
• Hotel acquisitions or operational integrations
• Luxury hotel openings
• Hospitality technology platforms (Opera, Mews, Maestro, etc.)
• Commercial real estate development
• Enterprise PMO or consulting environments
• PMP, PRINCE2, PMI-ACP, or comparable certification

Who You Are

You're someone who:

• Naturally thinks in timelines, milestones, and dependencies
• Brings structure to ambiguity
• Communicates confidently with executives and operational teams
• Influences through collaboration rather than authority
• Anticipates problems before they arise
• Builds trust through reliability and organization
• Simplifies complex information into clear action plans
• Enjoys enabling others to succeed

Compensation & Benefits

• Competitive salary
• Performance-based bonus
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid holidays and sick leave
• Travel reimbursement
• Opportunities for career advancement and executive visibility
• Involvement in landmark luxury hospitality developments

Ready to Build Something Exceptional?

If you're an experienced Project Manager or program coordinator who thrives in complex, fast-moving environments and enjoys creating clarity, accountability, and measurable progress, we'd love to hear from you.

Apply today and help shape the future of luxury hospitality through disciplined project leadership, strategic collaboration, and operational excellence.