Job Description
Job DescriptionRole Overview
This mobile technician supports network, cabling, and wireless infrastructure across a 2hour service radius. The role focuses on field installation, troubleshooting, maintenance, and customer-facing technical support.
Schedule
- Primarily Monday–Friday/Saturday, mostly daytime
- Occasional night work for project or incident support
- Weekend project work may be required with advance notice
- Participation in a rotating weekly oncall schedule
Key Responsibilities
-
Perform installation, service, upgrades, and repairs for low-voltage cabling (Cat3–Cat6), fiber, communications cabling, and related systems.
-
Pull, measure, and route wiring through conduits; complete patching and crossconnect work (66/110 block).
-
Install, configure, and test network hardware including switches, routers, firewalls, Wi-Fi systems, antennas, and related devices.
-
Execute complex MAC (Move/Add/Change) requests within defined SLAs.
-
Diagnose and resolve cabling and network performance issues; provide breakfix support.
-
Maintain optimal performance of network closets, perform cleanups, switch port optimization, and site surveys.
-
Conduct onsite testing (data, voice, security, carrier circuit testing).
-
Support UPS/power restoral, water-related issues, and facilities-related tasks.
-
Perform preventive and incidental maintenance on wireless and Wi-Fi systems.
-
Document work in company systems (time reporting, work orders, materials, SLA requirements).
-
Coordinate with NACS Operations teams; communicate status updates to management.
-
Respond to emergency calls during or after hours to meet SLAs.
-
Transport tools/equipment and attend required meetings, training, and workshops.
-
Meet performance targets and KPIs.
Requirements
-
Valid driver’s license and reliable vehicle capable of transporting a 6ft ladder.
-
Smartphone for email/ticketing; laptop proficiency with basic Office 365 (Word, Excel).
-
Basic cabling/technician tools; ability to use cable and fiber testers.
-
Experience working in communications closets; ability to lift heavy objects safely.
-
Knowledge of cable patching, crossconnect procedures, IP phones, and data networking fundamentals.
-
Ability to troubleshoot issues and explain technical concepts clearly to customers.
-
Strong interpersonal communication skills.
Experience & Education
-
5+ years in data communications.
-
Working knowledge of Cisco phones, switches, routers, and LAN/WAN fundamentals.
-
High school diploma or equivalent.