Job Description
Job Description
End-to-End Project Ownership & Execution
- Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring.
- Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories.
- Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time delivery.
Digital Support Content Strategy & Optimization
- Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools.
- Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet Samsung brand standards.
- Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM).
- Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixes.
Cross-Functional Collaboration & Visibility
- Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager.
- Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation.
- Facilitate sprint planning, stand-ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production velocity.
Innovation & Emerging Initiatives
- Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization.
- Manage self-help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation.
- Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data-backed optimizations.
What We're Looking For
Required Qualifications:
- Experience: 3–5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives.
- Tool Proficiency: Strong hands-on proficiency with Jira, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), and basic image editing capabilities in Adobe Photoshop.
- Methodology: Practical experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies to creative and technical workflows.
- Cross-Functional Leadership: Proven ability to manage multiple competing priorities, coordinate cross-functional teams, and maintain alignment across technical and non-technical stakeholders.
- Communication: Exceptional verbal and written communication skills with experience presenting project status and performance metrics to leadership.
- Location: Ability to work on-site at our Plano, TX facility.
Preferred Qualifications:
- Prior experience with enterprise Content Management Systems (CMS), particularly Adobe Experience Manager (AEM).
- Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data-driven content optimization.
- Experience in the consumer electronics, telecommunications, or technology hardware sectors.
- Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools.