Job Description
Job Description
- Must be eligible for a federal security clearance (U.S. citizen)
- Must be able to work rotating shifts
- Must be able to work on-site in Oak Ridge, TN
Overview: The position is on the Enterprise Operations Team, which exists to provide compute and storage infrastructure for the enterprise operations of the Lab. Additionally, they provide a 24/7 monitoring operation for the Critical Systems run by the Laboratory. This role is shift work and rotational, enabling our team to be staffed 24/7/365.
- Document team processes, including work instructions, and maintain a living knowledge base.
- Monitor infrastructure equipment and servers for uptime as well as performance.
- Assist in Backup Administration and restore requests.
- Assist in Enterprise Server Patching.
- Assist in Server Vulnerability management.
- Work with a Data Center Infrastructure Management System (DCIM) to help track assets and connections.
- Work with other system engineers and vendors to troubleshoot and resolve hardware and software issues.
- Provide off-hours support, troubleshooting, and escalation.
- Provide suggestions for process improvement and implement them when required.
- Install and configure software, both commercial packages and various open-source packages.
- Support data storage systems and backup services.
- Derive results for metrics on technical performance as requested.
- Engage with engineers to automate workflows.
- Locate and execute automation/self healing solutions.
- Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.
Basic Qualifications:
- An Associate's degree in Information Technology or a related technical field of study and five (5) to seven (7) years of experience. An overall combination of equivalent experience may be considered.
- Experience in the following areas:
- PowerShell and Scripting via other tools
- Backup architecture and operations
- SCCM and server patching
- Managing a virtualized environment including tuning and maintenance
- Windows and Linux Server Platforms
- Enterprise-class backup solutions
- Basic understanding of network communication and demonstrated troubleshooting techniques.
- Basic understanding of virtualization environments and operations.
- Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators.
Preferred Qualifications:
- Enterprise automated VM Cluster installation/configuration/management experience.
- Previous experience working in a government, scientific, or other highly technical environment.
- Demonstrated ability to perform job tasks while considering cybersecurity risk of those tasks, and consulting with security professionals when necessary.
- Experience in an environment requiring change control processes.
- Excellent written and oral communication skills.
- Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
- Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever-changing needs.