Accela Land Management

Job Description

Accela Analyst
\n On-Site, Lawrenceville, GA
\n Contract Position: 6+ months to start

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Seeking a Senior Accela Automation Analyst to administer, configure, and support the Accela Automation SaaS platform, including Citizen Access, Mobile Office, and GIS integration. This role covers full-cycle configuration, scripting, custom development, reporting, and end-user support for permitting, licensing, and other public-sector workflows.

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Key Responsibilities

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• Develop and customize Accela applications, forms, workflows, and reports based on business requirements

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• Write scripts and code (JavaScript, .NET, APIs) to extend Accela's functionality and tailor it to organizational processes

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• Configure Accela modules (e.g., Civic Platform) and implement custom logic via Accela Script and JavaScript

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• Build and maintain integrations between Accela and third-party systems (payment gateways, GIS, Cashiering, SMS, ERP)

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• Ensure integrations are secure, efficient, and scalable using APIs and web services

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• Diagnose and resolve issues related to custom scripts, workflows, and integrations; conduct testing and debugging

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• Manage SQL Server databases supporting the platform

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• Create and maintain documentation, SOPs, and training materials; lead Accela training for business teams during UAT and releases

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• Provide technical support and troubleshooting for IT teams and end users

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• Track progress and report to the Land Information Solutions Supervisor

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• Maintain ticketing system with accurate, up-to-date records

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• Perform occasional physical IT tasks (lifting 10–50 lbs, ladder work, standing/kneeling/crouching as needed)

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Minimum Qualifications

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• 3+ years of experience with Accela Automation, configuration management, and EMSE scripting

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• Strong knowledge of On-Prem and Cloud Accela platforms

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• Familiarity with Agile, Scrum, and Waterfall methodologies

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• Proficiency with JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, GitHub, Postman, and SSIS

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• Experience with Accela Ad Hoc/SSRS Reporting and Digital Plan Room

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• Experience integrating Accela with other systems (e.g., Oracle Financials, SMS platforms)

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• Knowledge of GIS concepts and applications

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• Experience working with government organizations

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Preferred Qualifications

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• 3–5 years of Accela Administration experience, including Construct API integrations

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• Experience with Teller Cashiering Platform, Twilio SMS Messaging, or SAP

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• Programming and application development experience

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• Strong customer service skills (in-person, phone, and electronic)

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• Analyst/systems experience in large-scale IT environments

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• Accela certification(s)

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Schedule & Location

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• On-site: Lawrenceville, GA 30046

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• Monday–Friday, 8 AM–5 PM (after-hours/weekends: emergency only)

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