Job Description
Job Description
IT Help Desk Support Specialist
Position Summary
We are seeking a skilled and customer-focused IT Help Desk Support Specialist to provide technical support and ensure a reliable technology experience across the organization. This role is responsible for troubleshooting hardware, software, network, and user access issues while delivering exceptional service and contributing to continuous improvement of IT operations.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
- Diagnose and resolve hardware, software, operating system, and connectivity issues efficiently.
- Manage user accounts, permissions, and access through Active Directory and Microsoft 365.
- Document incidents, service requests, and solutions within the IT ticketing system.
- Install, configure, and maintain end-user devices, software, and peripherals.
- Escalate complex issues as needed while maintaining ownership through resolution.
- Support employee onboarding, offboarding, and workstation deployments.
- Assist with IT asset management, system updates, and technology projects.
Qualifications
- 2–4 years of IT support, help desk, or desktop support experience.
- Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking principles.
- Experience supporting enterprise users in a professional business environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication, customer service, and organizational abilities.
- Relevant certifications (CompTIA A+, Network+, Microsoft, or equivalent) are a plus.
Success in this role means: Delivering timely, high-quality technical support, maintaining a positive user experience, and helping ensure secure, stable, and efficient IT operations.