Job Description
Job DescriptionWe are looking for an IT Manager to support a Financial Services organization in New York, New York through a Contract engagement. This position will oversee core end-user technology operations, coordinate external service providers, and strengthen access, device, and productivity systems across the environment. The role is well suited for someone who can balance day-to-day IT administration with process improvement, security-minded oversight, and planning for continued office growth.
Responsibilities:
• Direct the work of third-party managed service providers to ensure reliable delivery of IT support and infrastructure services.
• Oversee employee onboarding and offboarding by preparing equipment, assigning system access, and removing permissions in a timely manner.
• Administer Windows-based desktops and laptops, maintaining performance, configuration standards, and user readiness.
• Support a workplace where employees operate across multiple devices and endpoints, ensuring consistent access and functionality.
• Manage Microsoft 365 applications and related collaboration tools, including account administration and user support.
• Evaluate and organize administrative privileges, user roles, and security settings to improve control across systems.
• Contribute to governance of AI-enabled tools by managing access permissions and helping define appropriate usage controls.
• Lead efforts to move legacy or remotely managed environments toward cloud-based identity and access management solutions, including Microsoft Entra ID.
• Create and refine IT policies, documentation, and operational procedures while recommending technology improvements to support expansion.• At least 1 year of experience in IT administration, IT management, or a similar technical support leadership role.
• Hands-on knowledge of Active Directory and cloud identity platforms such as Azure Active Directory or Microsoft Entra ID.
• Experience supporting Windows desktops, laptops, computer hardware, and multi-device user environments.
• Familiarity with Microsoft 365, Office applications, and user account administration.
• Understanding of configuration management, permissions administration, and endpoint access controls.
• Working knowledge of backup technologies and general infrastructure support practices.
• Exposure to Cisco technologies and broader network-connected office environments.
• Ability to document processes, coordinate vendors, and recommend practical technology improvements.