Job Description
Job Description
IT Help Desk Specialist in Austin, Texas!
Are you passionate about technology and love helping people solve problems? We’re looking for an IT Help Desk Specialist to provide top-notch support and ensure smooth day-to-day operations for our growing team.
What You’ll Do:
-Provide deskside and remote support for Windows 10/11 users
-Troubleshoot hardware, software, and network issues
-Manage Microsoft 365, Intune, and Entra ID (Azure AD)
-Handle ticketing, documentation, and basic system admin tasks
-Collaborate with senior engineers for escalations and projects
What We’re Looking For:
-3+ years of IT Help Desk or Desktop Support experience
-Strong customer service and communication skills
-Hands-on experience with Microsoft 365, Intune, and device imaging
-Knowledge of Active Directory, DNS/DHCP, and Outlook troubleshooting
-Detail-oriented, organized, and proactive problem solver
Preferred Skills:
-Experience with VMware, Proxmox, or Windows Server
-Familiarity with Bitdefender, Pulseway RMM, or Lansweeper
-Basic PowerShell or automation skills
Location: Austin, TX (on-site role)
Type: Full-time | Helpdesk-first with light SysAdmin duties
Must be eligible to work in the U.S. (no visa sponsorship)
If you’re ready to take your IT career to the next level and join a supportive, tech-driven team — we’d love to hear from you!
Apply today or message us for more details!
Email resume to melissa.rodriguez@lkjordan.com
L.K. Jordan & Associates is an equal opportunity employer
#LKJATX
Company DescriptionL.K. Jordan & Associates is one of the largest privately held professional staffing and recruiting firms in Texas. Our focus is on connecting professionals with positions that will make a significant impact on their careers.
Company Description
L.K. Jordan & Associates is one of the largest privately held professional staffing and recruiting firms in Texas. Our focus is on connecting professionals with positions that will make a significant impact on their careers.