Device Deployment (Epic Go-Live Support Technician)

Job Description

Responsibilities:

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• Deploy, install, configure, and validate IT devices and peripherals.

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• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.

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• Provide hands-on IT support during the Epic go-live period.

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• Troubleshoot hardware, connectivity, configuration, and deployment issues.

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• Perform post-deployment stabilization and hypercare support.

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• Coordinate with project teams, site personnel, and end users to resolve issues quickly.

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• Maintain a professional and customer-focused approach in a healthcare environment.

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Required / Preferred Experience

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• IT hardware/device deployment experience.

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• Desktop, deskside, or field support experience.

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• Printer/scanner installation and troubleshooting.

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• Workstation and peripheral configuration.

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• Basic network/connectivity troubleshooting.

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• Healthcare or hospital IT experience is preferred.

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• Epic go-live or clinical application deployment experience is a plus.

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• Experience providing hypercare/post-go-live support is a plus

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