Helpdesk & Field Tech Support - Pentagon

Job Description

Job Description

Enterprise Service Desk Specialist, Mid – Arlington, VA

Clearance: Secret

Pre-Requisites:

• High school Diploma or General Equivalency Diploma (GED)
• Certified in accordance with DoD 8570.01‐M Information Assurance Technician (IAT) Level II. (GSEC, Security+, SSCP)
• One (1) year experience in IT required including at least one (1) year of customer service experience in IT.
• Background Checks and Drug Tests will be required.

Essential Functions:

Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
TechOpps Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. For more information on our Company, please visit our website at www.TechOpps.net.
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We thank all applicants for their interest; however, only those selected for an interview will be contacted. Contact Information: Please send resumes to Recruiter@TechOpps.net .