Job Description
Job Description
We are looking for an IT Asset/Hardware Analyst to support enterprise hardware and asset management activities for an organization in Ft Myers. This Long-term Contract position is ideal for someone who can manage device inventories, support end-user technology needs, and work closely with technical and business teams. The role requires strong knowledge of desktop and laptop environments, a proactive approach to task ownership, and the ability to communicate effectively across multiple departments.
Responsibilities:
• Maintain accurate records for hardware assets and software-related inventory across the enterprise environment.
• Support the deployment, tracking, and lifecycle management of desktop and laptop equipment used by employees and business teams.
• Partner with managers, technical staff, and end users to gather business and technical needs related to assigned asset and hardware requests.
• Use ticketing and service management platforms to document work, resolve requests, and ensure timely follow-up on support activities.
• Coordinate assigned initiatives and contribute to project-based work while balancing day-to-day operational responsibilities.
• Collaborate with colleagues across branch locations and departments such as sales, marketing, finance, customer support, and field services to address technology needs.
• Assist with software license tracking and compliance efforts to help maintain organized and reliable asset records.
• Provide user support for workplace technologies and applications, including Microsoft environments and common business productivity tools
• At least 2 years of experience in IT asset management within an enterprise setting.
• Hands-on knowledge of desktop and laptop support tools and technologies in a corporate environment.
• Proficiency with Microsoft Windows 10 and Windows 11.
• Strong working knowledge of Microsoft Office, Office 365, SharePoint, Microsoft Teams, Adobe applications, Microsoft Edge, and Google Chrome.
• Experience using ServiceNow or a comparable IT service management or ticketing platform.
• Familiarity with IT service management practices and asset inventory processes, including software license administration.
• Excellent verbal and written communication skills for supporting users and working with cross-functional teams.
• Proven ability to complete assigned tasks accurately, efficiently, and with minimal supervision.