Genesys Cloud CX Solution Architect

Computer Task Group, Inc

West Mifflin, PA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Overview

CTG is seeking a Genesys Cloud CX Solution Architect for our client.

Location: Pittsburgh, PA
Duration: 5 months

Duties:

Design and implement Genesys Cloud CX and CCaaS solutions.
Lead platform configuration, development, and systems integration.
Develop scalable solution architectures to support customer experience transformation.
Collaborate with technical teams to ensure performance, reliability, and seamless integration.

Skills:

Genesys Cloud CX architecture, implementation, and configuration.
CCaaS, contact center platforms, and solution architecture.
Systems integration and customer experience solutions.
Knowledge of cloud infrastructure, databases, Docker, Kubernetes, and Linux preferred.

Experience:

Proven experience implementing Genesys Cloud CX solutions and integrating enterprise contact center platforms.
Strong background in solution architecture and scalable system design.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!