Job Description
Job Title: Application Support Analyst IV -Oracle CC & B
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#ENBJP00030142
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Duration: 12 months
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Location: Gastonia, North Carolina, USA, 28056
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Description:
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Description:
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As a Programmer Analyst (referred to as a Specialist I IT Product Owner), you will play a critical role in supporting and enhancing Oracle Customer Care and Billing (CC&B) systems and related interfaces. This position provides technical expertise, application development, system maintenance, and project delivery support to ensure stable and efficient business operations. Working collaboratively with cross-functional teams, you will help drive technology solutions that improve customer experience and business outcomes.
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What You Will Do:
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- Serve as a technical expert for Oracle CC&B applications, providing analysis, development, maintenance, and production support.
- Design, develop, test, debug, and document application enhancements, integrations, and system improvements.
- Lead and support complex projects by managing priorities, tracking risks and issues, and providing regular status updates to stakeholders.
- Collaborate with business, architecture, operational, and development teams to define solutions that align with organizational standards and objectives.
- Advocate for business needs throughout solution design, development, testing, and implementation activities.
- Identify, communicate, and mitigate project risks while developing contingency plans to support successful delivery.
- Support functional specifications, data-related deliverables, quality assurance testing, and transition-to-sustainment activities to ensure long-term solution stability.
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Who You Are:
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- University degree in Computer Science, Information Technology, or a related field, or a two-year technical diploma combined with relevant experience.
- Six (6) or more years of experience in IT application development, with strong expertise in Java development, Java Web Services, and enterprise application support.
- Advanced SQL development skills, including query optimization, and experience working with Oracle databases.
- Strong knowledge of XML, data integration concepts, Linux operating systems, scripting, and development tools such as Eclipse.
- Proven ability to analyze complex technical problems, develop effective solutions, and perform as a subject matter expert within your area of specialization.
- Demonstrated ability to build strong relationships, communicate effectively with technical and non-technical stakeholders, and establish a high level of customer trust.
- Oracle CC&B experience is considered a strong asset, along with experience in web technologies such as Java Server Pages (JSP).
- Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization, build trusted relationships, and influence stakeholders.
- Demonstrated customer focus with the ability to understand business needs, identify challenges, and deliver effective technology solutions that drive business value.
- Proven analytical, problem-solving, and decision-making skills, with the ability to evaluate complex issues, leverage multiple tools and approaches, and recommend practical solutions.
- Ability to work independently.
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Working Conditions:
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- Typical office environment.
- Travel up to 10% required.
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