<h3>Job Description</h3>
Job Title: Network Support Engineer – Band 2
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Location: Cincinnati, OH
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Duration: Full-Time
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Job Description
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<ul>\n
<li>We are looking for a Network Support Engineer – Band 2 to support enterprise network and data center environments.</li>
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<li>The role involves network troubleshooting, monitoring, hardware support, VLAN management, VoIP troubleshooting, and coordination with internal teams, customers, and vendors.</li>
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<li>The candidate must be flexible to work shifts and provide on-call support when required.</li>
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Required Skills
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<ul>\n
<li>3–5 years of experience in Network/Data Center Support</li>
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<li>Cisco Switches, Routers &amp; Wireless Access Points</li>
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<li>VLAN and switch port management</li>
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<li>Avaya VoIP troubleshooting</li>
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<li>Fiber link and network connectivity troubleshooting</li>
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<li>Network switch/chassis hardware support</li>
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<li>SolarWinds or similar monitoring tools</li>
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<li>Basic Server, Storage &amp; Operating System knowledge</li>
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<li>ServiceNow / ITSM knowledge</li>
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<li>Basic Active Directory, Exchange &amp; File/Print Server knowledge</li>
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<li>Data Center IMACD experience</li>
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<li>Strong English communication and local language proficiency</li>
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<li>Flexible for shift and 24x7/on-call support</li>
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<li>Cisco certification is preferred</li>
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