Job Description
Job Description
Summary:
This position is responsible for configuring, maintaining, and deploying company computers. Will troubleshoot and affect repair on all company printers and scanners. Provide on-site, telephone and remote support to all locations and staff. Will maintain inventory of all computer systems. Will be responsible for some network administration as deemed appropriate.
Responsibilities:
- Helpdesk and technical support to all locations and staff.
- Remote helpdesk support to other stores
- Should be an expert in Microsoft Office, specifically with the Word, Excel, PowerPoint, and Outlook Applications
- Troubleshooting of Mac Computers and Apple products
- Troubleshoot Citrix and VPN connection problems.
- Troubleshoot e-mail connectivity problems.
- Maintain and manage repairs for computer equipment, including peripherals.
- Inventory all technology equipment.
- Build and deploy laptop and desktop computers.
- Computer troubleshooting OS and software related.
- Mobile Device Support ? provide support to mobile device users.
- Record and track all support activity in IT support software.
Other Responsibilities:
- Performing other related duties as directed or assigned.
- Travel to other stores when needed.
- After hours work for projects and support.
- Familiar with basic project management concepts.
- Knowledge of Acumatica, Fusion or Lightspeed a plus
Education, Experience and Skills Required:
- Candidates should have a minimum of an Associate?s degree or related technology field.
- Technology in a warehouse or retail environment a plus
- Excellent communications, both verbal and written. Excellent ?people? skills. Problem solving abilities. Ability to maintain composure under pressure and exemplify high levels of patience. Displays a high level of professionalism in both conduct and appearance.
Education:
- Bachelor's (Preferred)
Experience:
- helpdesk: 2 years (Preferred)
- Customer Service: 1 year (Preferred)
Compensation and Benefits
-
- 10 days of paid time off annually available after 90-day period
- 7 major holidays
- Benefit Package
- Competitive Salary
Sunset Intimates is an equal opportunity employer and drug-free workplace.