Job Description
Job DescriptionApply now: Desk Support - Night Shift, Onsite (Brownsburg, IN 46112 ). Start date is ASAP for this 6-month contract position. Job Title: Desk Support - Night Shift
- Hours: 7 PM - 3:30 AM EST
Location-Type: Onsite - Brownsburg, IN 46112 Start Date: ASAP Duration: Contract, 6+ months Compensation Range: $24-$27.50/hr Benefits: Eligible for Health, Dental, Vision, and 401K Visa Sponsorship: Not eligible for visa sponsorship Job Description:
- This role provides hands-on, floor-based IT support across warehouse fulfillment sites during 2nd shift, ensuring technology uptime and rapid issue resolution during one of the busiest peak seasons of the year.
Job Summary
- Review and prioritize the ticket queue at shift start, then work tickets directly on the warehouse floor across a range of hardware and connectivity issues.
- Troubleshoot and resolve network connectivity problems, including tracing lines with a toner, validating connections, and coordinating with the networking team as needed.
- Support high-volume shift start-ups by checking out Android RF scanning devices, resolving device issues using SOPs and playbooks, and restoring account access for new hires, contractors, and temps.
- Troubleshoot network-connected printers used for shipping label production, including basic network configuration issues such as DHCP.
- Perform password resets and domain management tasks within a Windows Active Directory environment.
- Respond to urgent floor interruptions, such as a pack line going down, with composure and strong prioritization under pressure.
- Maintain accurate documentation and equipment inventory, and escalate critical business system issues to the appropriate IT staff members.
Minimum Requirements:
- Hands-on experience with Windows Active Directory, including password resets and domain management.
- 3-10 years of experience in a desktop or field support role, with demonstrated hardware troubleshooting skills.
- Experience troubleshooting network-connected printers, including basic DHCP and network configuration.
- Computer imaging and hardware maintenance experience.
- Ability to perform physically demanding work, including standing or walking for extended periods and lifting up to 50 pounds.
- Strong soft skills, including patience, composure under high-pressure conditions, and the ability to prioritize a high-volume workload.
Preferred Qualifications:
- Experience with Zebra printers, specifically the ZT231 tabletop model.
- Experience with Android RF scanning devices, specifically the Zebra TC22 or TC72.
- Familiarity with network tracing, wireless troubleshooting, and SSID or cabling support.
- Familiarity with ticketing systems, with ServiceNow experience a plus.