Job Description
Job Description
This is a remote position.
AI Quality Analyst
Reporting to Manager, Quality Engineering & AI Validation, focuses on validating the quality of AI-generated outputs, agent behaviors, and AI-assisted workflows. Builds benchmark scenarios, defines scoring rubrics, evaluates business usefulness, and identifies failure patterns that conventional pass or fail software testing would not catch.
Key Responsibilities
AI Output Evaluation
· Design and execute structured evaluations for AI-enabled features and workflows.
· Assess outputs for groundedness, instruction adherence, consistency, usefulness, tone, control compliance, and risk.
· Identify hallucinations, unsupported assertions, missing logic, and unsafe recommendations.
Benchmark & Rubric Development
· Build and maintain golden datasets, benchmark prompts, comparison sets, and scorecards.
· Develop rubrics that allow quality to be measured consistently across releases and changes.
Workflow & Model Change Validation
· Compare performance across prompt versions, workflow revisions, tools, and models.
· Support release decisions with evidence on quality regression or improvement.
Business & Domain Partnership
· Work closely with Finance SMEs, product managers, and engineers to determine what acceptable looks like in real business contexts.
· Help define human-review thresholds and escalation patterns for higher-risk use cases.
Production Feedback
· Analyze reviewer feedback, override patterns, and live quality signals to improve evaluation coverage over time.
RequirementsRequired Qualifications
· 4+ years of experience in QA, analytics, business process validation, AI evaluation, operations, or similar roles.
· Strong writing, analysis, and pattern-recognition skills.
· Experience evaluating outputs against nuanced criteria rather than only binary correctness.
· Ability to work with structured rubrics, scenario libraries, and evidence-based reviews.
· Comfort collaborating across Engineering and business teams.
· Experience with finance, accounting, FP&A, transaction services, or business process design preferred.
· Bachelor's degree preferred.
You Are
· Thoughtful, precise, and highly discerning.
· Strong at spotting subtle output problems others miss.
· Comfortable with ambiguity but disciplined in scoring and documentation.
· Focused on trust, usefulness, and business reality.
Benefits
Salary plus performance-based bonus.
Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education, certifications, cost of labor, and internal equity.