Managed Services Help Desk Technician
Job Description
Job Description
Pegasus Technologies, LLC
Job Title: Help Desk Technician
Department: IT Support
Location: Kennett Square, PA
Reports To: Technical Services Manager
About Pegasus Technologies
At Pegasus Technologies, we believe in empowering our team to make a difference every day. We’re committed to delivering reliable technology solutions with exceptional customer care—and it starts by investing in the people who make it happen. If you thrive in a collaborative, service-driven environment, you’ll feel right at home here.
Job Summary
As a Help Desk Technician, you’ll be the first point of contact for technical issues affecting Pegasus’ clients. You’ll troubleshoot and resolve front-line hardware, software, and network problems while delivering excellent customer support and documenting issues with care and consistency.
Key Responsibilities
- Respond to support requests via phone, email, or in-person
- Diagnose and resolve Level 1 technical issues for devices, applications, and systems
- Escalate unresolved or complex issues to higher-tier support
- Track and maintain tickets using our documentation system
- Assist in onboarding new employees with workstation setup and account creation
- Provide basic guidance and training on technology tools
- Ensure timely follow-ups to close out requests
What We’re Looking For
- Proven ability to troubleshoot complex problems systematically and efficiently
- A natural curiosity for technology and a passion for continuous learning
- Strong verbal and written communication skills to effectively interact with clients and team members
- Excellent customer service mindset with a focus on client satisfaction
- Ability to manage multiple tasks and maintain productivity standards
- Team player who can also work independently when required
- Experience adhering to operational procedures, including documentation and time tracking
- Valid driver’s license, reliable transportation, and a functioning cell phone
Qualifications
- High school diploma or equivalent (Associate degree in IT preferred)
- 1+ years of experience in help desk or technical support
- Familiarity with Microsoft Windows, Office Suite, and basic networking
- CompTIA A+ or equivalent certification a plus
- Knowledge of Active Directory and remote desktop tools helpful
- Exposure to cloud apps like Office 365 is advantageous
What We Offer
- Competitive base salary with performance-based growth opportunities
- Comprehensive health, dental, and vision insurance
- 401K with company matching
- Bi-annual performance reviews to support your professional development
- A collaborative, team-oriented environment
Company DescriptionPegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but
personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.
Company Description
Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but\r\npersonal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.