Job Description
Job DescriptionIN-IDOH Helpdesk Analyst (785852)
Title: IN-IDOH Helpdesk Analyst (785852)
Location: Indianapolis IN, 46204
Hybrid
Duration: 12 Months
Interview: In person only
Pay Rate: $23.35/H W2 Description
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials. Skills
Experience with deduplication tools, data matching, or record linkage techniques
Experience in a helpdesk, data quality, or healthcare IT support role
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Education
Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field