Job Description
Job Description
Technical Project Coordinator/Admin
Onsite in Naperville, IL (Mon-Fri)
Long-term Contract
We are looking for a Technical Project Coordinator to oversee overnight field service activity and keep installation work on track from dispatch through completion. This is a contract position based in Naperville, supporting coordination across technicians, project teams, vendors, and customer contacts. The person in this role will help maintain schedule alignment, resolve day-of-service issues in real time, and ensure each work event is properly documented and closed out.
Responsibilities:
• Coordinate overnight service activity from initial technician dispatch through final release of the work order, ensuring each job stays aligned with scope, timing, and customer expectations.
• Confirm technician readiness before work begins by reviewing arrival plans, site access details, required materials, and understanding of the technical assignment.
• Act as the main point of contact among field personnel, dispatch, project leadership, vendors, and customer stakeholders during active service events.
• Provide live support to technicians during installations, upgrades, specialized services work, and remediation tasks to help resolve operational or technical issues quickly.
• Track progress against scheduled milestones and implementation targets, escalating concerns when delays or risks could affect delivery.
• Maintain accurate status reporting throughout the service window by entering timely updates into designated project tracking platforms and related tools.
• Verify that all required completion items, such as test results, supporting records, and site photos, are collected, reviewed, and submitted to the appropriate portals within required timelines.
• Monitor service execution quality and day-of-job performance metrics to support successful outcomes and consistent customer satisfaction.
• Experience coordinating field service, installation, or technical project activity in a fast-paced operational environment.
• Strong communication skills with the ability to work effectively across technicians, vendors, internal teams, and customer contacts.
• Ability to manage multiple active tasks at once while maintaining accuracy, responsiveness, and attention to deadlines.
• Familiarity with project documentation, status tracking, milestone reporting, and completion validation processes.
• Working knowledge of technical support coordination and day-of-service issue resolution.
• Strong customer service mindset with the ability to manage expectations and maintain professionalism during live service events.
• Proficiency with web-based project tools, reporting platforms, and customer or company portals used for updates and documentation.
• Availability to support overnight operations in a Contract role.