Job Description
Job Description
Junior IT Support Specialist (Part-Time to Full-Time)
Protek-IT | Chicago, IL
Are you the go-to tech expert among your friends and family? Do you have a knack for troubleshooting and a passion for IT support? Join our team at Protek-IT as an Entry-Level IT Support Specialist, starting part-time with a clear path to full-time.
Position Summary
This is a part-time role (20–30 hrs/week) for the first 3 months as a trial period, with the goal of moving to full-time based on performance.
You'll provide Level I Technical Support for our clients, assist with deployments, and document client requests. Day to day, you'll work assigned tickets, resolve issues remotely and on-site, and escalate when needed.
What We're Looking For
Required:
- Excellent customer service skills remotely, in person, and in written communication
- Certification in IT-related fields (CompTIA A+, Network+, Google IT Support, Microsoft MS-900, AZ-900)
- Proficient in PC and Mac setup and troubleshooting
- Basic knowledge of networking principles (LAN/Wi-Fi) and remote support tools
- Valid driver's license and reliable transportation (3–5 weekly client site visits)
- Comfortable with hands-on hardware work: racking, cabling, mounting, lifting up to 50 lbs
- Enthusiasm for technology and a genuine interest in helping people
- Reliable, personable, and committed to growth
Nice to Have:
- Familiarity with PSA/RMM and remote support tools (we use HaloPSA, N-central, Hudu, Huntress, CIPP, etc.)
- Experience with AI prompting tools (e.g., ChatGPT, Copilot, Claude) for troubleshooting and productivity
Your Responsibilities
- Work tickets assigned and scheduled by the Support Coordinator (5–15 daily part-time / 10–20 full-time)
- Resolve Level I technical issues independently; escalate when needed
- Communicate technical concepts clearly using plain language
- Perform 3–5 on-site client visits per week as scheduled
- Document resolutions and create/improve workflows
Key Duties
- Respond and work on tickets assigned by the Support Coordinator
- Remotely resolve Level I issues: password resets/unlocks, printer/scanner installs, Windows/macOS troubleshooting, Microsoft 365 admin tasks
- Perform on-site client visits: PC/printer installs, basic LAN/Wi-Fi network troubleshooting, and hardware deployments
- Set up and troubleshoot VPN connections
- Prepare PCs or Macs for deployment
- Coordinate with the Support Coordinator for on-site scheduling
- Contribute to process improvement and knowledge base articles
Interview Process
1. 30-minute introductory call with the owner
2. In-person meeting at our office to meet the team
Company Overview
Protek-IT is a managed service provider (MSP) specializing in efficient, personalized IT support for small businesses and non-profits in the Chicagoland area. We support 100+ SMBs across manufacturing, legal, real estate, and professional services. We're a tight team of 10 who go above and beyond, communicate directly, and have each other's backs.
Compensation & Benefits
· Pay: $20–$27/hr based on experience and qualifications
· Part-time phase (months 1–3): Certification reimbursement + weekly office lunches
· Upon full-time conversion:
- 100% paid Blue Cross Blue Shield healthcare (after 30 days FT)
- 401(k) with 4% company match (after first year)
- Unlimited PTO based on performance and coverage
- Professional development assistance
Schedule & Location
Months 1–3 (Part-Time)
- Monday–Friday, 20–30 hrs/week
- In-office + client on-sites. No WFH.
Month 4+ (Full-Time) Monday–Friday
Flexible hybrid: 3 days in-office/on-site, 2 days remote
Office: 5019 W Lawrence Ave, Chicago, IL
Experience
- Customer service: 1 year (Required)
- Computer support: 1 year (Required)
- Computer networking: 1 year (Preferred)
Education: High school diploma or equivalent (Preferred)
\nCompany Description
We're a close-knit team of ten who don't take ourselves too seriously, and we value open, direct communication.
Company Description
We're a close-knit team of ten who don't take ourselves too seriously, and we value open, direct communication.