Technical Support Technician II - Network Support

Published: 6/14/2022

Technology

Job Details:

Pay: $24/hr. to Start!!
6–12-month contract, with possibility of extension or conversion based on performance and budget.
Monday – Friday, with coverage between 7:00 AM–6:00 PM (2 Months training between 7am-4pm); 24/7 operations may require shift/weekend support.
Position will be mainly responsible for providing remote technical support to customers through phone, email, and other communication channels while meeting service-level expectations.
Position will also be responsible for troubleshooting and resolving incidents involving networks, WAN/LAN, routers, firewalls, VoIP/IP telephony, RF trunking, and communication systems.
Position will manage incidents through full resolution, document troubleshooting and resolution steps, escalate complex issues, and create/update knowledge articles.
Position will collaborate with engineering, product, and internal teams to identify recurring issues and improve support processes and workflows.
Position will support the adoption of AI tools and next-generation technologies while maintaining security, quality, and operational compliance.

Qualifications:

Associate degree or equivalent technical education OR relevant technical certifications such as CCNA, CompTIA Network+, A+, Security+, etc. is Required!
Minimum 3 years of experience in a technical support or technical role, including remote technical support, is Required!
Strong networking knowledge, including WAN, LAN, routers, firewalls, VoIP/IP telephony, and troubleshooting, is Required!
Knowledge of RF trunking, communication networks, Windows/Office, information security best practices, and foundational ITIL is Required!
Strong troubleshooting, analytical, communication, and customer-service skills are Required!
Network+ certification is Preferred!
A+, Security+, CCNA, Security+, or AI-related certifications are Preferred!