Job Description
PC Technician – Desktop Support / Field Services
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Location: Manhattan, NY
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Job Type: 12+ Month Contract
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Openings: 2
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Pay Rate: Up to $23/hr W2
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Benefits: No benefits or PTO included
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Level: Junior
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Work Environment: Onsite | Office Environment
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**3rd party resumes will not be considered. USC/GC Only**
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JOB SUMMARY
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We are seeking a Junior PC Technician to provide onsite IT support and hardware services in a Manhattan, NY office environment. This role will focus on PC deployment, hardware and software troubleshooting, equipment installation, printer support, and IT asset management.
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The ideal candidate will have hands-on experience supporting Windows and Mac environments, configuring desktops and laptops, imaging PCs, and providing end-user technical support.
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KEY RESPONSIBILITIES
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- Provide onsite desktop and field support, including installation, repair, maintenance, and upgrades of PCs, laptops, and peripheral equipment.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Configure and deploy new desktops and laptops using imaging tools, SCCM, and standalone installation methods.
- Support Windows and Mac operating systems, iOS devices, and Microsoft Office applications.
- Install, configure, relocate, and maintain network printers, including HP printers and consumable replacements.
- Perform IT asset management, equipment tracking, inventory updates, and ticket documentation.
- Assist with software and hardware installations, including remote installation and support.
- Provide walk-up technical support and assist end users with equipment operation and basic troubleshooting.
- Escalate unresolved technical issues to the appropriate support teams.
- Identify recurring technical issues and assist with documenting problem trends.
- Lift and transport IT equipment weighing up to 40 lbs.
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REQUIRED QUALIFICATIONS
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- 1+ year of PC, desktop, or field support experience.
- Hands-on experience with PC hardware installation, configuration, upgrades, and troubleshooting.
- Experience supporting Windows 10 and Windows 11 environments.
- Working knowledge of Mac OS and iOS support.
- Experience with PC imaging, SCCM, or workstation deployments.
- Familiarity with Active Directory, Microsoft Office 365, and user account administration.
- Experience with network printers, HP printer configuration, consumable replacements, and equipment moves.
- Experience with IT ticketing systems and asset management.
- Strong customer service, communication, and troubleshooting skills.
- Ability to lift and carry up to 40 lbs.
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PREFERRED QUALIFICATIONS
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- CompTIA A+, Network+, or Security+ certifications.
- Lenovo or other hardware vendor certifications.
- Apple technical training or certifications.
- High school diploma or GED.
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WORK ENVIRONMENT
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- Onsite office environment in Manhattan, NY.
- Supports a walk-up IT kiosk, vending/locker equipment, and network-connected printers.
- Hands-on technical support involving workstation deployments, hardware maintenance, and end-user assistance.
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