Application Support Specialist
Job Description
Clinical Applications Analyst – EMR Support & Implementation
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Location: Louisville, KY
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Pay Rate: $40–$45/hour on W-2
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Employment Type: Contract
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Work Arrangement: Hybrid – First 2 weeks fully onsite, then 3 days onsite / 2 days remote (candidate chooses remote days)
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No C2C or third-party candidates accepted.
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Position Overview
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We are seeking an experienced Clinical Applications Analyst to support the implementation, maintenance, troubleshooting, and enhancement of enterprise clinical applications and Electronic Medical Record (EMR) systems.
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The ideal candidate will have hands-on experience supporting healthcare applications, resolving application issues, managing user account provisioning, and performing basic system configuration.
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This position works closely with clinical users, business stakeholders, and technical teams to ensure applications operate effectively and support healthcare business processes.
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Experience supporting rehabilitation services, rehabilitation-focused clinical workflows, or rehabilitation applications is highly preferred.
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Key Responsibilities
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Clinical Application & EMR Support
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- Provide ongoing application support for clinical systems and EMR platforms.
- Troubleshoot and resolve application issues reported by clinical and business users.
- Perform user account provisioning, access management, and related support activities.
- Complete basic application configuration and system maintenance tasks.
- Investigate application errors and coordinate issue resolution with appropriate technical teams.
- Support application functionality, performance, and operational reliability.
- Assist users with understanding and navigating clinical applications.
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Application Implementation & Upgrades
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- Participate in the implementation, upgrade, and enhancement of complex healthcare applications.
- Support application configuration, testing, deployment, and post-implementation activities.
- Collaborate with technical teams and business stakeholders to identify system requirements.
- Ensure application changes are thoroughly tested before production deployment.
- Assist with troubleshooting issues identified during implementation or upgrades.
- Support system transitions and ongoing application improvements.
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Systems Analysis & Documentation
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- Analyze existing application processes and identify opportunities for improvement.
- Document current and future system workflows, procedures, and technical requirements.
- Assist with application design, specifications, and functional documentation.
- Maintain accurate support records and system documentation.
- Collaborate with stakeholders to understand business needs and recommend solutions.
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User Training & Collaboration
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- Provide application training and guidance to clinical and business users.
- Educate end users on system functionality, features, and best practices.
- Develop or maintain user documentation and training materials.
- Collaborate with IT teams, clinical departments, and business stakeholders.
- Provide guidance and mentoring related to application support, system analysis, and documentation.
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Required Qualifications
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- Hands-on experience supporting clinical applications or EMR/EHR systems.
- Experience troubleshooting and resolving clinical application issues.
- Experience with user account provisioning and access management.
- Experience performing basic application or system configuration.
- Understanding of healthcare application support processes.
- Experience supporting application implementations, upgrades, or enhancements.
- Ability to test application functionality before production deployment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience documenting application procedures, workflows, and support activities.
- Strong communication and customer service skills.
- Ability to collaborate with clinical users, business stakeholders, and technical teams.
- Ability to work independently and as part of a team.
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Preferred Qualifications
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- Experience supporting rehabilitation-focused healthcare applications.
- Knowledge of rehabilitation business processes and clinical workflows.
- Experience supporting EMR/EHR systems within rehabilitation facilities or healthcare organizations.
- Experience with application testing and implementation support.
- Experience developing end-user training materials.
- Background in healthcare systems analysis or clinical application administration.
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Work Schedule & Location Requirements
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- Position based in Louisville, Kentucky.
- First two weeks: Fully onsite at the Support Center for orientation and training.
- After orientation: Minimum three days per week onsite and two days remote.
- Candidates may choose their two remote workdays.
- Candidates must be able to meet the onsite requirements.
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