Program Manager - ITSM / ServiceNow - W2 Only, No 3rd Party
Technology
Job Description
Role: Program Manager - ITSM / ServiceNow
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Location: Nutley NJ (3x Hybrid)
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Duration: 12 months
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Pay rate: $85/hour W2, client does not allow C2C
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Job summary:
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Our client is seeking a seasoned ITSM TAN (IT Service Management / Technology Alignment Network) Program Manager to lead program execution for the global rollout of the GITSM platform (ServiceNow) and to operationalize the ITSM TAN (CoE). This role will also support the operationalization of the Cloud CoE, helping drive adoption, standards, and governance defined by the Cloud CoE team.
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Required skills:
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- 10+ years of experience as a Project / Program Manager in enterprise IT environments including experience in leading projects via Agile framework
- Proven ability to lead global Agile programs, including sprint planning, backlog prioritization, release planning, dependency management, and continuous delivery.
- Demonstrated experience working with cross-functional Agile teams, Product Owners, Scrum Masters, technical teams, and business stakeholders to drive delivery outcomes.
- Strong understanding of ITIL based ITSM processes (Incident, Change, Problem, Request, CMDB, Service Catalog, Knowledge)
- Familiarity with ServiceNow modules such as ITSM, CMDB, ITOM, Service Catalog, Integrations, and Reporting
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Please send resume ASAP.