Job Description
Job DescriptionLightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! We are seeking a dedicated and experienced Compliance Engineer to join our Cloud Center of Excellence team. The Cloud Compliance Engineer works within the AWS and Azure Operations teams and is responsible for supporting Lightedge customers in reaching their infrastructure compliance goals. The incumbent will provide expert guidance to AWS and Azure customers to improve their compliance posture while clearly documenting areas of improvement and executing remediations. The position requires excellent verbal and written communication skills along with a passion for problem solving. The position may require working off hours (including holidays and weekends) in support of changes and upgrades.Responsibilities
- This position will report to the Director of the Cloud Center of Excellence and will serve as the resident expert on public cloud compliance and security management
- Evaluate environments using security and compliance tools (both cloud native and third party) to identify potential vulnerabilities.
- Participate in scoping calls with customers to assess compliance requirements and security needs.
- Implement and validate compliance monitoring tooling to include managing third party tooling configuration in support of customer environments.
- Possess an in-depth understanding of cloud security best practices.
- Stay up to date with new compliance requirements for key compliance types (SOC 2, HIPAA, PCI, etc).
- Evaluate customer needs, troubleshoot as needed, and engineer custom solutions and performance recommendations.
- Respond to customer support calls related to AWS and Azure environments, managing incidents within the ticketing system and resolving issues through troubleshooting.
- Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed.
- Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively.
- Appropriately document customer interactions in ticketing system.
- Prioritize and complete assigned duties expeditiously and within approved windows.
- Engage with AWS or Microsoft Support on behalf of Lightedge customers as needed.
- Make presentations or attend meetings regarding internal or customer environments
- Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor.
- Stay abreast of latest AWS and Azure security offerings and make recommendations to leadership.
- Other duties as assigned.
Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s Degree in computer science, Information Security or related discipline; or an Associate’s Degree and equivalent work experience
- At least 2 years’ experience working in AWS and Azure cloud environments; experience with security or compliance support in public cloud strongly preferred
- Possess at least one current Public Cloud Certification (AWS or Azure) with a preference for Security specialization certification
- Comprehensive understanding of public cloud security best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for cloud environments
- Excellent security analysis fundamentals and robust troubleshooting skills.
- Ability to manage multiple priorities and projects at the same time.
- Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed.
- Initiative and problem solving skills; a desire and passion to investigate problems and develop solutions
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.