Computer Support Technician

Job Description

Job DescriptionThe Computer Support Technician will provide assistance to users and organizations using computer software or equipment.Specific support will include the following:- Assist users who are having computer problems- Diagnose problems and guide users through problem resolution- Provide remote-support using software tools- Train users to utilize new computer hardware or software, including printing, installation, word processing, and email- Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system- Ensure a detailed resolution is documented in the automated trouble ticketing system - Resolve tickets that the Enterprise Service Desk cannot resolveMinimum Requirements- Position is contingent on a passing a background check and drug screening- Position is contingent on obtaining CompTIA Security+ Certification with CE Designation- Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)- U.S. Citizenship required Desired Skills & Certification(s)- Ability to properly diagnose computer software/hardware problems- Ability to work with users to properly assist and train on computer related issues- Ability to work tickets in Remedy- Prior Customer Service Experience

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