Sales Telecom - Systems Administrator 1 (cur_1_129947@curatelyai.net)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Sales Telecom - Systems Administrator 1

Location: Plano, TX, 75023

Duration: 12 months Contract

Pay Scale: $33/hr

Job Description:

Top Skills: LMS Administration, Inventory Management, Instructional Design

Roles Responsibilities:

• Administer, maintain, and optimize the Learning Management System (LMS).
• Manage user accounts, learning assignments, certifications, and learning paths.
• Maintain system integrity, troubleshoot issues, and coordinate vendor support.
• Support system upgrades, testing, and implementation of new functionality.
• Develop recurring and ad hoc reports and executive dashboards.
• Monitor compliance, certifications, and learning effectiveness.
• Analyze data and provide recommendations to improve business performance.
• Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
• Ensure learning content reflects current operational processes and adult learning principles.
• Develop professional communications for frontline agents, supervisors, managers, and leadership.
• Prepare operational announcements, policy updates, training notifications, and change management communications.
• Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information.
• Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging.
• Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
• Provide consultation and performance support across all levels of the contact center.
• Maintain accurate device inventory records.
• Perform monthly and annual inventory reconciliations.
• Coordinate equipment assignments, returns, audits, and lifecycle management.

Skills:

• Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.
• Three (3) to five (5) years of experience administering a Learning Management System.
• Three (3) to five (5) years of experience supporting a contact center environment.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Excellent written, verbal, organizational, analytical, and project management skills.
• Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.
• Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.
• Knowledge of adult learning theory, instructional design, and change management.
• Experience supporting technical support or customer care organizations.

Education:

• Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.