Clinical Applications Support Specialist

Job Description

Job Description

Job Summary

We are seeking a detail-oriented Clinical Applications Support Specialist to support the implementation, configuration, testing, and maintenance of enterprise application systems and mobile device management solutions. The ideal candidate has hands-on experience with Microsoft Intune, Samsung Knox, Apple Business Manager, and ServiceNow, along with strong troubleshooting, documentation, and customer support skills.

Key Responsibilities

• Implement, configure, upgrade, and support enterprise applications and mobile device management systems.
• Utilize Microsoft Intune, Samsung Knox, and Apple Business Manager to support device enrollment, configuration, and management.
• Use ServiceNow to document incidents, track service requests, and manage support workflows.
• Troubleshoot complex system and device issues, identifying and implementing effective solutions.
• Conduct thorough testing to ensure systems and configurations are functioning properly before production deployment.
• Develop and maintain technical documentation, system procedures, and implementation guides.
• Train and educate end users on system functionality, device usage, and available capabilities.
• Collaborate with team members and provide guidance on system analysis, design, documentation, and support methodologies.
• Assist with the physical handling and movement of equipment and boxes weighing approximately 20–50 pounds on an occasional basis.

Required Qualifications

• Hands-on knowledge of Microsoft Intune, Samsung Knox, Apple Business Manager, and ServiceNow.
• Experience supporting enterprise applications, mobile devices, or endpoint management systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to test, implement, and support technical solutions in a production environment.
• Excellent documentation, communication, and customer service skills.
• Ability to occasionally lift and move boxes weighing 20–50 pounds.

Preferred Qualifications

• Experience with enterprise mobile device enrollment, configuration, and deployment.
• Familiarity with iOS, iPadOS, Android, and enterprise device management policies.
• Experience documenting technical processes and providing end-user training.
• Ability to work independently and collaboratively in a team environment.

If you enjoy solving technical challenges, supporting enterprise technology, and helping users get the most out of their devices, we encourage you to apply!