Job Description
Job Description
Technical Support Representative - this is fully onsite
SmartTalent is seeking a detail-oriented Technical Support Representative to deliver high-quality product support and troubleshooting assistance to customers. This role serves as a key point of contact for resolving technical inquiries, diagnosing product issues, and ensuring successful integration of products within customer applications. The position collaborates cross-functionally with internal teams including Sales and Engineering to escalate issues, communicate customer feedback, and contribute to continuous product improvement and customer satisfaction. The ideal candidate combines strong technical aptitude with excellent communication skills and a customer-first mindset.
LOCATION: Everett, WA
PAY: $22 – $26 DOE
SCHEDULE: Monday–Friday | 8:00 AM – 4:30 PM
BENEFITS OFFERED: Weekly Pay, Direct Deposit, Affordable Healthcare, Full-Time Employment, Career Advancement Opportunities
Key Responsibilities
· Provide Tier 1–2 technical support via phone and email, addressing inquiries related to product functionality, configuration, and usage
· Diagnose, troubleshoot, and resolve technical issues related to product implementation within customer environments
· Document incidents, root causes, and resolutions within a ticketing system to ensure accurate tracking and knowledge sharing
· Escalate complex issues to Engineering and collaborate on resolution while maintaining customer communication
· Communicate product defects, usability concerns, and enhancement recommendations to internal stakeholders
· Develop and maintain technical documentation, including user guides, knowledge base articles, sample applications, and training materials
· Support pre-sales and post-sales efforts by providing in-depth technical product knowledge to customers and internal teams
· Evaluate customer requirements and appropriately route requests between Technical Support and Sales
· Deliver product training sessions and onboarding support to customers
· Assist in testing and evaluating new products, features, and training resources
· Perform additional duties as assigned
Qualifications
· Prior experience in a technical support, help desk, or customer support environment
· Strong analytical thinking with proven troubleshooting and problem-resolution skills
· CompTIA certification (A+, Network+, or similar) is a plus
· Familiarity with industrial automation technologies, including HMIs, OITs, PLCs, and PC-based systems
· Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
· Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users
· Demonstrated commitment to delivering exceptional customer service
Apply today our recruiting team will connect with you quickly to get the process moving.
SmartTalent Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
#STHMG
Company DescriptionSmartTalent is your regional Staffing and Recruiting expert and we have the resources to help you with your job search and get you working. We have Full Time, Part Time, Seasonal, Contract, Temporary, Temp to Hire and Direct Hire opportunities. SmartTalent services a variety of Industries and Positions including Warehouse, Production, Distribution, Skilled Labor, Hospitality, Manufacturing, Office, Clerical, Accounting, Customer Service, Technical and much more. We offer Weekly Pay, Direct Deposit or Pay Card, Health Benefits, Sick Time, Referral Bonuses, Hiring Bonuses, 24 hour Answering Service, Employee Recognition and much more.
Not the right job for you but ready to find a great position, or if you would like to expedite the process, you can apply online at www.smarttalent.net click Apply Online or click the following link:
https://hrcenter.ontempworks.com/en/smarttalent
Company Description
SmartTalent is your regional Staffing and Recruiting expert and we have the resources to help you with your job search and get you working. We have Full Time, Part Time, Seasonal, Contract, Temporary, Temp to Hire and Direct Hire opportunities. SmartTalent services a variety of Industries and Positions including Warehouse, Production, Distribution, Skilled Labor, Hospitality, Manufacturing, Office, Clerical, Accounting, Customer Service, Technical and much more. We offer Weekly Pay, Direct Deposit or Pay Card, Health Benefits, Sick Time, Referral Bonuses, Hiring Bonuses, 24 hour Answering Service, Employee Recognition and much more. \r\n\r\nNot the right job for you but ready to find a great position, or if you would like to expedite the process, you can apply online at www.smarttalent.net click Apply Online or click the following link:\r\n\r\nhttps://hrcenter.ontempworks.com/en/smarttalent