Job Description
Job Description
Remote Help Desk Representative - DMV Residents Only - $24/hour
We are hiring multiple Remote Help Desk Representative supporting a large government healthcare program. Will need to go onsite 3 times during the contract period. Contract is 5 months to up to 5 years in duration. Start date is Oct 15th
IMPORTANT: To be considered, candidates must participate in a live video meeting with the recruiter using a laptop or desktop computer (not a mobile phone). During this meeting, candidates will complete a brief internet speed test.
This position is fully remote for residents of DC, Maryland, and Virginia. Equipment is provided.
Responsibilities:
- Handle inbound customer inquiries
- Assist customers with applications and account information
- Navigate multiple computer systems
- Resolve customer issues during the initial call whenever possible
- Document interactions accurately
Requirements:
- Previous call center, customer service, help desk, administrative, or support experience
- Strong computer skills
- Ability to work in a fast-paced call environment
- Reliable high-speed internet connection
- Dedicated work-from-home workspace
- Ability to travel to Washington, DC for equipment pickup
Bilingual Spanish-speaking candidates are strongly encouraged to apply.
\nCompany Description
Our client has an amazing opportunity for professional growth!
Company Description
Our client has an amazing opportunity for professional growth!