In-House TSC (Technical Service Center) Engineer
Job Description
Job Description
SUMMARY:
This position is primarily responsible for providing support on all activities of Technical Service Center (hereby TSC) molding section engaged by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities to include the following. Other duties may be assigned from time to time at the Company's sole discretion.
- Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment. while working with vitality and discipline.
- Responsible for actively supporting and maintaining 5S (Sort, Set in Order, Shine, Standardize, Sustain) practices to ensure a safe, efficient, and organized shop floor.
- Strong understanding of polymer materials and mold design fundamentals.
- Assist TSC's activities such as, new mold trials, develop, set, validate and optimize process, sampling, shipping preparation for machines/molds/ancillary equipment, and maintenance of machines/molds/ancillary equipment.
- Create and maintain records of molding trials, process, and maintenance activities.
- Participate in mold design reviews and provide feedback/suggestion to improve bottle quality.
- Provide regular, complete, clear and organized project reports/daily routine reports.
- Receive, inspect, and store incoming materials and equipment. Update inventory records and assist with stock counts. Report low stock, damaged items, or discrepancies to supervisors.
- Diagnosing and repairing existing machinery/mold, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction
- Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
- Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
- Provide instructions to plant maintenance and management staff in the safe operation and maintenance of ASB equipment.
- Establish relationships with ASB Company's International Sales, Service, and Design departments in order to obtain answers and provide solutions to problems encountered in the field. Individual must strive for continuous improvement.
- Complies with the company's policies and procedures.
- Incorporates ASB corporate principles and values. (Corporate principles: generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (Values: customer satisfaction, continuous improvement, and discipline and vitality) into your work and in your team's work.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Skills – Ability to effectively assess own strengths and weaknesses; actively pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; Uses professional knowledge and discretion to determine appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality – Demonstrate a strong commitment to punctuality and maintains reliable, consistent attendance record.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
QUALIFICATIONS:
An individual qualified for this position must be able to perform each of the following essential duties satisfactorily. The requirements listed below are not exhaustive; the list shows a partial, representative of the knowledge, skill, and/or ability required.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations; Uses reason, discretion and judgment even when dealing with emotional topics.
- Thorough working knowledge of MS Office, Excel, Adobe, Internet skills
- Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, and to accurately interpret the meaning of such documents utilizing professional knowledge and judgment. Working knowledge and ability to test and troubleshoot electrical/ analog and digital circuits.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity. Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational and time management skills. Provide regular, complete, clear and organized service and expenses reports, based on the requirements in the field, create and maintain record-keeping systems to support work performed.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification; Responds well to questions; Participates in group meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to effectively read, understand, analyze, and interpret written information. Clearly write routine reports and correspondence, utilizing discretion as to what should and should not be included.
EDUCATION AND/OR EXPERIENCE:
Associate or bachelor's degree in electrical, Mechanical or Plastics Engineering is preferred or 1-2 years' experience working with ASB Injection Stretch Blow Molding machines or 2-3 years with injection molding machines in plastics industry.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of MS Office (Word, Excel, Power Point), Google Workplace.
OTHER REQUIREMENTS:
- Possess and maintains a valid and unrestricted driver's license.
- Valid passport and travel documents/driver's license
CERTIFICATES, LICENSES, AND REGISTRATIONS: NONE
SUPERVISORY RESPONSIBILITIES: NO
TRAVEL: 10-20%. Occasional travel at customer site - Primary North America, with some International Travel.
PHYSICAL DEMANDS:
The physical demands described here are not exhaustive and are representative examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environmental characteristics described here are not exhaustive and are representative examples of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.