EHR Systems Support Analyst - HL7 / Healthcare IT
Job Description
Job Description
EHR Systems Support Analyst – HL7 / Healthcare IT
What This Job Really Is:
We are seeking an experienced Healthcare IT / EHR Systems Support Analyst to support electronic health record and practice-management platforms used in a clinical environment.
This role combines application support, business analysis, troubleshooting, system administration, healthcare workflow analysis, vendor coordination, and technical support.
The strongest candidates will have direct experience supporting EHR or Practice Management systems in a hospital, clinic, or healthcare setting, along with strong Windows, cloud, ticketing, and healthcare-integration experience.
What You’ll Do:
- Support and maintain EHR and Practice Management systems.
- Work with developers to support integrations and HL7-based data exchange.
- Gather and document business requirements from clinical, technical, administrative, and program stakeholders.
- Troubleshoot EHR application issues and coordinate with vendor support teams.
- Support software updates, patches, backups, and system maintenance.
- Ensure data accuracy, reliability, security, and HIPAA compliance.
- Analyze clinical workflows and identify opportunities to improve system use and efficiency.
- Support testing, implementation, configuration, and enhancement of EHR platforms.
- Provide advanced Windows support for users and applications.
- Create clear and detailed JIRA tickets for developers and administrators.
- Use REST APIs, Postman, Swagger, and related tools for testing and documentation.
- Generate and analyze reports to support operational and clinical decisions.
- Assist trainers and end users with EHR adoption and troubleshooting.
- Support cloud-hosted applications and environments such as AWS or Azure.
- Participate in after-hours or on-call support when required.
Must-Have Qualifications:
Candidates should have:
- At least 3 years of experience supporting EHR and/or Practice Management systems in a healthcare, hospital, clinic, or similarly complex medical environment.
- Proven experience with EHR implementation, configuration, maintenance, or support.
- At least 3 years of experience supporting cloud-based applications or environments, such as AWS or Azure.
- At least 3 years of experience using ticketing/issue-management systems, preferably JIRA, Ivanti, or similar.
- At least 5 years of advanced Windows operating-system experience.
- Strong technical troubleshooting skills.
- Strong written and verbal communication skills.
- Experience working with both technical and non-technical users.
- Ability to work effectively with developers, administrators, clinical personnel, and vendors.
Education / Experience Requirement:
The original posting contains multiple education pathways.
Candidates appear eligible through one of the following:
- Bachelor’s degree in IT, Computer Science, or a related field, or
- Equivalent experience supporting hospital IT or similarly complex systems.
Strongly Preferred Experience:
Candidates will be more competitive if they have:
- HL7 integration experience
- Healthcare interoperability experience
- HIPAA/security knowledge
- Hospital IT experience
- Clinical workflow analysis
- REST APIs
- Postman
- Swagger
- AWS or Azure
- JIRA
- Ivanti
- Networking
- EHR vendor support
- Practice Management platforms
- System implementation and testing
Before You Apply:
You are likely a strong candidate if you can answer yes to most of these:
- Have you supported an EHR or Practice Management system in a hospital, clinic, or healthcare organization for at least 3 years?
- Have you helped implement, configure, troubleshoot, or maintain an EHR platform?
- Do you have at least 5 years of advanced Windows support experience?
- Have you worked with AWS, Azure, or another cloud environment for at least 3 years?
- Have you used JIRA, Ivanti, ServiceNow, or another ticketing system professionally for at least 3 years?
- Have you supported clinical or healthcare workflows?
- Have you worked with HL7, healthcare interfaces, or healthcare data exchange?
- Have you worked directly with software vendors and developers to resolve technical issues?
- Are you comfortable troubleshooting production healthcare applications?
- Are you available for occasional after-hours or on-call support?
Reasons to Pause Before Applying:
You may want to review your fit carefully if:
- You have no direct EHR or Practice Management experience.
- Your healthcare experience is administrative rather than technical.
- You have never supported applications in a hospital or clinical environment.
- You do not have substantial Windows support experience.
- You have no cloud-platform experience.
- You have never worked in a formal ticketing system.
- You have no experience supporting complex production applications.
What a Strong Candidate Probably Looks Like:
A competitive candidate will likely come from a background such as:
- EHR Application Analyst
- Clinical Systems Analyst
- Healthcare IT Analyst
- Epic/Cerner/Meditech Support Analyst
- EHR Support Specialist
- Hospital Systems Analyst
- Healthcare Application Support Analyst
Candidates should be able to describe specific examples of:
- supporting EHR users
- troubleshooting interface or application issues
- working with clinical staff
- testing and implementing system changes
- managing vendor tickets
- supporting Windows-based healthcare applications
- working with cloud systems
- documenting technical issues
- supporting HL7 or other healthcare integrations