Job Description
Job Description
M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales.
We’re looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.
Job Responsibilities:
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Log all requests in the IT Service desk ticketing system
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Place orders for IT supplies as needed for end users
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Resolve end users issues either by walking them through the steps or remoting into their desktop
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Escalate tickets to the on call field technician for each site if needed
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Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
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Continually monitor SLA’s and run reports as needed on open tickets
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Identify and suggest possible improvements on procedures
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Take on assignments and provide an updated status at regular conference calls
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Lifting up to 50 lb's
Education and/or Experience
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1-5 years of Help Desk, Desktop Support, or IT Support experience.
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Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.
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Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.
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Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.
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Experience with Active Directory user account management; Exchange administration experience is a plus.
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Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.
What We Offer:
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Competitive salary, benefits package including ESOP Program.
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Opportunities for professional development and growth.
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A supportive and dynamic work environment.
For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.