VPP Technology Analyst
Job Description
BEPC is actively looking for VPP Technology Analyst, in Plano, TX area!
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W2 Contract – 12 months with possible extensions!
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Benefits include medical, dental, vision, and life insurance
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Pay Rate: $45.00 - $49.62/hour - Determined based on experience (Paid Weekly)
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Work Model: Onsite role
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Relocation: Local candidates only, must currently reside within commuting distance of Plano, TX.
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Interview Process: One round – Onsite panel interview
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Note: This is a W2 only role — C2C, C2H will not be considered
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Summary of the Role:
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BEPC is seeking a highly motivated VPP Technology Analyst to join our client’s site in Plano, Texas. This role will support the Voluntary Protection Products (VPP) Department by managing system and project-related functions, providing production support, supporting operational initiatives, and driving efficiencies across VPP sales, management, and administration processes. The analyst will be responsible for ensuring day-to-day operational support for both the VPP Department and VPP Domain while collaborating with technology, business, and cross-functional teams.
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Summary of Duties and Responsibilities:
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Operational Management
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- Act as the lead point of contact for day-to-day operations within the VPP Department and VPP Domain.
- Manage, track, and analyze cases from intake through resolution, ensuring timely follow-up and escalation.
- Partner with Application Management Support (AMS) on incident and problem management processes.
- Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.
- Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.
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Technology Project Administration
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- Serve as the subject matter expert (SME) and VPP contact for system enhancement projects, including StoneEagle Admin platform, Private Label, RouteOne, and SGI.
- Collaborate with technology, data, and business teams to ensure project requirements meet business needs.
- Assist with gathering, writing, and revising business user stories and system requirements.
- Manage Jira user stories, including writing, prioritization, and refinement.
- Configure product, plan, and pricing changes within the StoneEagle Admin system.
- Support VPP Product Operations and Product Development teams during requirements gathering and testing.
- Assist VPP Domain Product Owners with Jira backlog grooming and prioritization.
- Develop and execute test scenarios across multiple test environments.
- Manage the Secure Online Reporting (SOLR) invoice and billing process.
- Support weekly manual payment exception processing for downstream accounting systems.
- Provide support to the VPP Reinsurance Team with dealer wire transfers.
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Process and System Improvements
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- Provide operational expertise during development and enhancement of VPP-related system applications.
- Create and maintain VPP system process maps and Standard Operating Procedures (SOPs).
- Utilize Kaizen and Toyota Business Practices (TBP) methodologies to develop and implement process improvements.
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Training and Additional Responsibilities
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- Create, revise, and communicate training materials related to VPP technology projects.
- Create, revise, and post FSBs as requested.
- Support special VPP projects as assigned..
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Main Qualifications:
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- Education: Bachelor's degree (BA or BS).
- Experience: 5–7+ years of relevant experience in technology operations, field support, operations management, or a similar industry.
- Working knowledge of technology products, operational processes, and workflows.
- Proficiency with Microsoft Office applications, including: Excel, PowerPoint, Visio, Word.
- Proficiency with Jira or similar case/workflow management tools.
- Strong business system configuration skills and experience supporting operational system processes.
- Excellent verbal and written communication skills.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
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Key Skills:
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- Self-starter with the ability to hit the ground running.
- Strong problem-solving skills.
- Excellent communication and stakeholder management skills.
- Proactive and initiative-taking mindset.
- Positive and optimistic approach.
- Project Management or Product Management experience (title not required).
- Operational supervision/management experience.
- Case management and investigation experience.
- Experience partnering with business domains, product owners, and cross-functional teams.
- Experience monitoring workflows and managing Jira or other ticketing platforms.
- Experience with MS Excel or Tableau.
- Experience with ticketing systems such as Jira, ServiceNow, or similar platforms.
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Preferred Qualifications:
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- Agile Certification.
- Experience with Agile methodologies, initiative planning, and project launches.
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About BEPC
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BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.
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Apply Now!