Job Description
Job DescriptionAleknagik Technology, LLC (ATL) is seeking an IT Specialist to provide the following:Provides above baseline service to both NIPR and SIPR desktop devices and mobile phones for HQ, ASC onsite at Rock Island Arsenal. Services of these devices can be for customers located CONUS/OCONUS and those working both onsite and telework. Works closely with government staff to manage hardware assets. Establish and ensure that appropriate security controls over software and hardware are maintained. Analyzes software and hardware requirements. Patches devices in accordance with IAVAs and reports on compliancy. ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. WORK LOCATION: Personnel employed directly or indirectly on contract regardless of work site or company must follow changes in worksite directives.Company policy does not overrule/supersede any contract worksite directives for those employees working under a federal contract. REPRESENTATIVE DUTIES: Accurately records daily tasks and assignments for metric gathering on task orders. Coordinates the updates of cell service hardware and software applications. Develop procedures and training material for customers and internal use. Aids in the design, development and maintenance of various system applications. Troubleshoots and resolves complex IT-related problems. Support will include VIP level assistance and ability to work after hours as needed.Works independently under overall project objectives and requirements; apprises Project Manager about progress and unusual complications. Work is reviewed for accuracy of judgment, compliance with instructions, and to ensure proper alignment. Guidelines usually include existing systems and the constraints imposed by related systems with which the incumbent's work must be meshed. Adapts design approaches successfully used in precedent systems. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. May provide functional direction to lower-level assistants on assigned work. Performs other duties as assigned or required.KNOWLEDGE and SKILLS:Knowledge of applicable computer system software programs and MS Office Applications.Knowledge is strong in problem research and resolution skills.Ability to work in a secure environment and always adhere to security protocols.Ability to troubleshoot hardware/software.Strong written and oral communication skills.High attention to detail & equipment accountability.Ability to maintain security of devices.Ability to activate, deactivate andor suspend service on devices.Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.Skill in using analytical and research skills in performance of job duties.Skill in establishing and maintaining cooperative working relationships with others.Keen attention to detail. Maintain inventory of all devices.Ability to effectively prioritize and execute tasks in a high-pressure environment.Strong customer service orientation.Experience working in a team-oriented, collaborative environment.Ability to be proactive and continuously stay up to date on the latest trends in New Technology.Setup and support unique systems (ex. Janus, machines with external hard drives, x-ray viewers, Eubank scanners).Troubleshoot unique devices and hardware issues (ex. PCA photo printer, handheld scanners, KVM, 49" monitors, docking stations losing monitors, network, power to battery)Troubleshooting to resolution or redirect to appropriate support helpdesk.Above-baseline imaging.Issue | Setup | Relocate hardware support.Setup KVMs for users with SIPR and NIPR (Ops Center & KG175s).Package | Mail remote users' equipment for both government and contract personnel.Assist remote users with troubleshooting.LCR distribution: Setup OneDrive, Teams, Outlook, test VPN and issue power supply (travel).Collect equipment turn-ins: Complete paperwork, removedestroy hard drives, scan equipment received, and send scan to G4 for TI.Off-site LARs support: Handing off unique bios passwords to support NEC personnel for LARs and issuing new andor LCR equipment (including shipping).Input | Approve all HQ ASC TCOs. MINIMUM QUALIFICATIONS: A bachelor's degree in computer science, Information Technology or equivalent AND five (5) years of progressively complex information technology and/or computer support experience; OR equivalent combination of education, training and experience. Should possess certifications in related areas and have clear goals of additional certifications needed to support emerging technologies. Recommended two (2) years' experience in IT-related field. ADDITIONAL REQUIREMENTS: May be required to periodically work outside the traditional work schedule. This includes after-hour support. Hired personnel will be required to complete SCIP training through the NEC.CompTIA Security+ is required for DoD 8570.01-m IAT II position and is required prior to the start of work on contract.SECURITY CLEARANCE: The candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information by possessing or obtaining and maintaining a U.S. Secret Security Clearance. Interim Secret Clearance is required prior to confirmed full-time employment. If an employee is unable to obtain and maintain a Secret Clearance, the employee will be released from the company. MINIMUM PHYSICAL REQUIREMENTS: The following demands are representative ofthose that must be met by an employee to successfully perform the essential functions of this job.This position requires lots of walking, occasional equipment moves and configurations.