Job Description
Job Description
Description:
Insight Global is assisting a client in identifying a Level 3 Engineer for a Managed Service Provider specializing in IT projects, equipment, licenses, and products. This employee will provide remote and on-site customer support. This includes providing engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients.
- Provide engineering support for IT upgrades and implementation projects
- Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues
- Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti
- Administer Microsoft 365 environments, including user accounts, software installation, and licensing
- Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues
- Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management
- Maintain accurate documentation of systems, configurations, and support activities
- Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance
Notes:
- Work includes assigned on-call shifts for Weekends and Holidays (rotation)
- Candidates are expected to have a means of reliable transportation to visit client sites