Job Description
Desktop Support
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Location: Fishkill, NY(Onsite)
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Interview Process: Zoom
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Rate: $25 -30/hr on W2
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Key Skills & Requirements:
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- Provide on-site Level 1/Level 2 IT support for warehouse operations, resolving technical issues through ServiceNow ticketing and delivering effective customer service.
- Troubleshoot Windows-based desktops, laptops, tablets, mobile computers, Zebra devices (including TC52), printers, barcode scanners, and Microsoft Office applications.
- Assist with IT projects, including system installations, upgrades, device deployments, configurations, and IT asset management.
- Diagnose and resolve technical issues independently where possible, escalating complex problems appropriately and keeping users informed.
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