Job Description
Senior Help Desk Administrator
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We are seeking a Senior Help Desk Administrator to provide advanced end-user support, handle escalated technical issues, and help guide junior support team members. This hands-on position supports users across multiple locations and is ideal for someone who combines strong troubleshooting skills with excellent customer service and technical leadership.
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Job Details
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- Salary: $60,000–$75,000 annually, based on experience and qualifications
- Location: Seffner, FL, Hybrid--4 days for first 90 days then 3 days remote 2 in office.
- Employment Type: full time
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This is a hybrid position and is not fully remote. Initial on-site availability is required.
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What You’ll Do
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- Provide advanced support for Windows computers, mobile devices, printers, and other end-user technology.
- Configure, deploy, troubleshoot, and maintain company equipment while supporting hardware inventory and asset management.
- Administer Microsoft 365 applications and Microsoft Entra ID, including user accounts, permissions, passwords, authentication, and multifactor authentication.
- Support technology requirements for employee onboarding, offboarding, and role changes.
- Troubleshoot wired and wireless connectivity issues and perform initial network diagnostics.
- Assist with business applications and escalate more complex infrastructure or network issues when appropriate.
- Serve as an escalation resource for challenging help desk tickets and technical problems.
- Mentor junior technicians, assist with ticket prioritization, and help coordinate support workloads.
- Maintain technical documentation, knowledge base articles, and standard operating procedures.
- Identify recurring technical issues and recommend improvements to support processes and the end-user experience.
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Job Requirements
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- 3+ years of progressive experience in Help Desk, Desktop Support, or IT Support, including experience resolving escalated technical issues.
- Strong Windows, Microsoft 365, computer hardware, mobile device, and end-user troubleshooting skills.
- Hands-on experience administering Microsoft 365 and Microsoft Entra ID, including accounts, permissions, authentication, and access management.
- Working knowledge of wired/wireless networking fundamentals, ticketing systems, remote support tools, and technical documentation.
- Strong communication and customer service skills, with the ability to mentor less-experienced technicians and meet the position’s on-site requirements.
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Preferred Qualifications
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Experience with Cisco Meraki, Microsoft Intune, IT service-management or remote-monitoring platforms is beneficial. Experience supporting multiple offices or operational locations, particularly within transportation, logistics, fleet services, or similar environments, is also helpful. Relevant Microsoft or CompTIA certifications are a plus.
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