Job Description
Job Description
When you join T&T Technology, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. It’s an opportunity to showcase your customer experience expertise and represent our company as the face of our brand. So, if you’re up for delivering the future, we’re up for providing you with a bundle of opportunities for success.
As a Direct TV Installation Technician for T&T Technology, you’ll work inside or outside residential or commercial areas to install and repair equipment as you take the lead on providing our voice, data, video services, Wi-Fi, cable installs. You’ll need to be able to work independently, but most importantly, you’ll need to have excellent customer service skills as you’ll educate customers on the features and functionality of our services. We’ll look to you to promote DIRECTV as a premier service provider while you provide best-in-class customer service during installations.
What you’ll do:
- Working at heights on ladders and raised surfaces to install and service customer satellite equipment.
- Educate customers on the features and functionality of the services.
- Verify all services are working and demonstrate, sell and bill video service while engaging with customers.
- Perform work in buildings, attics, basements, and crawl spaces that involves bending, kneeling, stooping, crouching, crawling, etc.
- Use a company phone to retrieve and complete orders. There will be up to 6 Work orders a day 3 in the AM hours between 7:00am and 12:00pm and 3 in the evening hours
- Work outside in all types of weather while using and/or wearing appropriate safety equipment and following established safety practices and procedures.
- Drive a company vehicle and/or report directly to work location,
- TRAINING WILL BE PROVIDED
The base wage range for this full-time position is $23.50 - $27.96 per hour + bonus (if applicable) + benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.
Here's what you'll need:
- A valid state driver's license
- Complete a satisfactory driving record check.
- Must be willing to work day, evening or night tours; overtime, emergency call-outs
- May require travel for out-of-area work which may include overnight travel, employee will be compensated
- Will require drug testing as mandated by state and federal requirements.
- Will require a security check.
- May require ability to drive vehicle with manual gear shift.
- May require working outside in all kinds of weather.
- May require working in an environment that is not heated or air conditioned.
- Must be able to stand for long periods of time.
- Must have Satisfactory results from the Premise Technician Assessment Technical.
Job Responsibilities
- Install and configure DIRECTV receivers and television equipment.
- Mount and connect televisions, when required.
- Install and troubleshoot residential Wi-Fi and wireless networking equipment.
- Connect and configure routers, access points, and related devices.
- Run, terminate, and organize coaxial and Ethernet cabling.
- Troubleshoot television signal, internet connectivity, and wireless performance issues.
- Educate customers on operating their installed equipment.
- Complete service documentation and installation reports.
- Maintain professional customer service while working inside residential properties.
Qualifications
- Experience installing DIRECTV, satellite television, cable television, or residential wireless equipment preferred.
- Knowledge of coaxial cable, Ethernet, and Wi-Fi networking.
- Ability to use basic hand tools, drills, ladders, and testing equipment.
- Valid driver's license and reliable transportation.
- Ability to lift equipment and safely perform physical installation work.
- Strong communication and troubleshooting skills.
- Ability to work independently at customer locations.
Preferred Experience
- Previous DIRECTV, DISH, Spectrum, Comcast/Xfinity, or similar installation experience.
- Residential TV mounting and equipment configuration.
- Wi-Fi troubleshooting and router installation.
- Customer service and residential field service experience.
- Good attitude