Job Description
Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team in Bronx, New York. This position is within the non-profit sector and offers an excellent opportunity to contribute to meaningful work while utilizing your technical expertise. As this is a Contract role with the potential for long-term stability, it provides an opportunity for growth within the organization.
Responsibilities:
• Provide comprehensive technical support to end-users, addressing hardware and software issues effectively.
• Manage user accounts and permissions within Active Directory, ensuring secure and efficient access.
• Track and maintain IT assets and inventory to uphold proper asset management processes.
• Utilize Microsoft Excel to analyze data and create reports for better decision-making.
• Troubleshoot computer hardware problems, ensuring minimal disruption to daily operations.
• Collaborate with team members to implement and maintain Citrix and Cisco technologies.
• Assist in the setup and configuration of Android devices for organizational use.
• Conduct routine system updates and maintenance to ensure optimal performance.
• Respond promptly to service requests and resolve technical issues within established timelines.
• Deliver training and support to users, enhancing their proficiency with IT systems.• Proven experience in desktop support or a similar technical role.
• Strong knowledge of computer hardware and troubleshooting techniques.
• Proficiency in managing Active Directory accounts and permissions.
• Familiarity with asset management processes and tools.
• Advanced skills in Microsoft Excel for data analysis and reporting.
• Experience with Citrix and Cisco technologies is preferred.
• Ability to configure and support Android devices in a meticulous and organized setting.
• Excellent problem-solving skills and the ability to work under pressure.