Job Description
Role: IT Deployment/ Epic Go-Live Support Technician
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Contract: 3 Months Project
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Employment Type: Contract
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Location: Omaha, NE (Travel within Nebraska location with car)
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Job Summary
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Provide hands-on L1 technical and field support for the upgrade and deployment of thin-client devices across healthcare facilities in Nebraska and Iowa.
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Key Job Skills & Responsibilities
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- Working knowledge of LAN connectivity, TCP/IP, DHCP, DNS, Ethernet, Wi-Fi, and basic network troubleshooting for endpoint and thin-client environments.
- Configure thin clients using WMS (Wyse Management Suite)
- Perform hands-on thin-client deployment and upgrade activities and rename thin clients and apply updated device-name labels.
- Upgrade existing thin clients to the target OS 10.x environment.
- Configure devices to connect to Windows 11 Persistent VDI.
- Troubleshoot devices that fail automated OS upgrades and perform required manual intervention.
- Replace thick clients with new thin-client devices.
- Connect and validate monitors, keyboards, mice, cables, adapters, and other peripherals.
- Perform cable management according to deployment standards.
- Coordinate with the Epic ECSA team for appropriate printer assignments.
- Install required applications on replacement devices when necessary.
- Document old-to-new device replacements.
- Update device and deployment information in ServiceNow Hardware Asset Management (HAM).
- Perform site scouting and validate devices against provided inventory lists.
- Identify requirements for special cables, adapters, mounts, and accessories.
- Document devices that cannot be upgraded or replaced and escalate exceptions.
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Technical Requirements
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- Experience supporting Windows endpoints and desktops
- Thin-client deployment or support experience
- Windows 10/Windows 11 knowledge
- VDI environment knowledge
- Hardware and peripheral troubleshooting
- Basic network/connectivity troubleshooting
- Device deployment, upgrade, and configuration experience
- ServiceNow/HAM or similar asset-management experience
- Ability to follow technical SOPs and deployment procedures
- Strong documentation and customer-service skills
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