Tier 2 Desktop Support Specialist

Job Description

Job Description

Requirements

• 3 or more years of experience in Tier 2 desktop support, hardware deployment, and operating system troubleshooting.
• Proficiency in Microsoft SCCM (MECM) and Intune for device health, software deployment, and compliance.
• Experience with configuring, repairing, and troubleshooting Windows workstations, laptops, docking stations, and Mac hardware.
• Experience in installing, configuring, and supporting network multifunction printers, scanners, and peripherals.
• Experience with IT service management ticketing systems such as Remedy for incident tracking.
• Experience in enterprise LAN/WAN network troubleshooting, TCP/IP protocols, Active Directory, and Remote Desktop (RDP).
• Excellent verbal and written communication skills.

Responsibilities

• Deliver hands-on Tier 2 technical support for workstations, laptops, operating systems, and network peripherals.
• Remediate broken SCCM client agents and deploy software patches to maintain endpoint compliance.
• Install, configure, and troubleshoot multifunction printers, scanners, and docking station connectivity.
• Manage incident queues, update ticket progress, and document resolutions in Remedy.
• Execute hardware assemblies, diagnostic testing, and system imaging across enterprise networked environments.
• Collaborate with Active Directory, Network, and Information Security teams to resolve complex technical escalations.
• Author technical documentation, standard operating procedures, and hardware troubleshooting guides.

\nCompany Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.