Job Description
Job Description
Apply now: Technical Support Analyst II (Audio-Visual) — Onsite, Contract — Start ASAP
Job Title: Technical Support Analyst II (Audio-Visual)Location-Type: Onsite Houston,TXStart Date: ASAPDuration: Contract through April 1, 2027, possibility of extensionCompensation Range: $35 to $45 per hour, W2Benefits: This position is eligible for medical, dental, vision, and 401(k).Visa Sponsorship: We are unable to provide visa sponsorship at this time.
Job Description:This is an end user focused technical support role centered on audio visual systems supporting daily meetings and events across a major corporate facility. The person in this role will troubleshoot and maintain conference room hardware and software, train end users, and help keep a large scale AV environment running smoothly across platforms like Microsoft Teams Rooms, Crestron, Poly, Logitech, and Neat.
Job Summary:
- Provide day to day support, maintenance, and troubleshooting for conference room audio visual hardware and software
- Assist end users with meeting scheduling, room setup, and reported technical issues
- Monitor system health across Microsoft InTune, Crestron, Logitech, Poly, Neat, and AppSpace digital signage platforms
- Conduct daily site walkthroughs to proactively identify down systems
- Run and review system health reports to catch issues early
- Support camera tracking systems and related meeting technology
- Train end users on proper use of AV systems to reduce recurring issues
- Research new AV products and stay current on production systems
- Collaborate with senior AV staff, vendors, digital teams, and sourcing teams to resolve issues
Minimum Requirements:
- Hands on experience with audio visual equipment such as Microsoft Teams Rooms, Crestron, Polycom, Neat, or Logitech
- Ability to lift 50 pounds, bend, climb ladders, and maneuver under tables and furniture
- Strong communication skills with a clear focus on end user enablement
- Ability to manage multiple tasks, prioritize, and meet deadlines in a fast paced environment
- Comfortable working 100 percent onsite
Preferred Qualifications:
- Direct experience with all listed AV platforms, though not required
- Basic networking knowledge
- Strong analytical skills with the ability to interpret system data and reporting
- Experience supporting large scale corporate meeting or event environments