BOWLING TECHNICAL SUPERVISOR

Job Description

Job DescriptionJob Summary:

The Bowling Technical Supervisor ensures high quality performance and productivity of the bowling operations. Performs tasks required to maintain, troubleshoot, and repair bowling equipment. Manages, directs, and trains bowling technicians.

Job Description

Expectations of Leadership:

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Responsibilities:

• Leads by example, modeling SASCH values and supporting the culture by treating all employees fairly and applying policies and procedures consistently and in a timely manner.
• Exhibits positive co-worker relations and is a team player.
• Promotes good interdepartmental relations within the casino.
• Uses the chain of command to address issues and concerns in a constructive manner.
• Oversees and performs preventive and corrective maintenance of the GSX machine (pin setter) and the bowling lanes.
• Oversees and performs preventive and corrective maintenance of games and machines in the arcade.
• Train, mentor, and evaluate work of Bowling Mechanics.
• Monitor team member performance to include but not limited to providing and supervising team members’ personal and professional development, providing mentorship, preparing and conducting evaluations and delivering recognition and rewards as needed to maximize productivity.
• Troubleshoots computerized systems to clear malfunctions, make adjustments and repairs as necessary.
• Maintains communication and record keeping of the GSX (pin setter) system and bowling lanes.
• In collaboration with Bowling Manager, maintains, orders parts and supplies to ensure optimum quality performance on equipment.
• Maintains records of all equipment and parts ordered.
• Maintains MSDS (Material Safety Data Sheets) sheets for bowling center.
• Maintains maintenance schedule and assigns duties to technicians.
• Replace and/or rebuild parts (to include welding and soldering as needed).
• Ongoing training to comply with all bowling operations procedures and policies to include safety regulations and maintenance procedures on bowling equipment.
• Ability to maintain a good working relationship with all team members.
• Perform other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• High School Diploma or GED.
• At least three years’ experience in the field of bowling machinery and mechanics.
• At least three years supervisory or management experience in a related field.
• Must be able to work various hours as needed, including weekends and holidays.
• Ability to associate and communicate with customers and team members.
• Proficient in basic math.
• Basic computer skills to include Microsoft Office.
• Supervises assigned staff to ensure all productivity and quality standards are achieved.
• Must have working knowledge of pin setters and automatic scoring devices
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Display strong verbal and written communication skills.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must have the ability to understand procedures and gaming regulations and adhere to them.
• Must have the ability to read, analyze and interpret basic instructions in written, oral or diagram form.
• Pleasant, polite manner for dealing with public as well as staff.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, speak and hear.
• Must be able to walk, stand, and bend for long periods of time.
• Must be able to lift up to 50lbs of bowling equipment.
• Must be able to handle and use a variety of hand and power tools.
• Must be able to work at a fast pace and in stressful situations.
• Must present self in a well-groomed, professional appearance.
• Physical ability to safely perform the essential job functions of the position.
• Must be able to maneuver around the office and the facility as needed.

Equipment Used:

• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.