Job Description
Role: Senior Deskside Support
Location: Windsor, CT (Onsite)
Long Term Contract
Top Skills - Expert Level
- Active Directory
- Win 10, Windows 11 & Macintosh OS
- Intune / SCCM Tool
- Beyond Trust + LogMeIn tools, etc.
- Printers & Peripherals
- Virtual Machines (Citrix / Azure Virtual Desktop)
- Ticketing Tool Remedy / SNOW
Roles/Responsibilities
- Provide direct assistance to end users in troubleshooting and resolving hardware and software issues.
- Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
- Strong technical knowledge of desktop operating systems and software applications.
- Experience providing deskside support to end-users in a corporate environment.
- Excellent communication and customer service skills.
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Familiarity with remote access tools and techniques.
- Experience working with Active Directory and other directory services.
- Ability to manage multiple priorities and work effectively under pressure.
- Willingness to work flexible hours, including evenings and weekends, as required.
- Provide Level 2 onsite or remote support for complex customer issues and requests.
- Lead deployment of software releases, system upgrades, and patches on end-user devices.
- Accountable for procurement and asset management of end-user devices.
- Lead activities like customer relocations and departmental infrastructure build-out.
- Analyze the symptoms of problems to properly identify the cause and determine a solution.
- Triage issues such as physical layers, usernames, and passwords.
- Uninstall/reinstall basic software applications, verify proper hardware and software setup, and assist with navigation of application menus.