IT Support Technician

Job Description

Job Title: Client Technologies Technician (IT Support Technician) – Entry (13569)

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Location: Columbia, SC 29208

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Work Location: 100% Onsite

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Duration: 2 Months

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Hours: 37 Hours/Week

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Interview: 1 Round – Virtual

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Candidate Location: Must be a current South Carolina resident, No Relocation

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Job Summary: The technician will support computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues. The role will also assist with workstation setup, equipment deployment, employee onboarding/offboarding, classroom and meeting technology, and routine IT maintenance.

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Key Responsibilities

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• Provide frontline technical support to faculty, staff, and students.

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• Troubleshoot Windows and macOS computers.

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• Troubleshoot software, applications, user accounts, and authentication issues.

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• Support printers, peripherals, monitors, docking stations, keyboards, and mice.

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• Troubleshoot basic network and connectivity issues.

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• Assist with workstation setup and equipment replacement.

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• Support employee onboarding and offboarding activities.

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• Assist with office moves and technology deployments.

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• Support classroom and conference-room technology.

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• Troubleshoot displays, projectors, microphones, cameras, speakers, and presentation equipment.

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• Assist with Microsoft Teams, Zoom, livestreams, and hybrid events.

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• Assist with Windows, macOS, and mobile device setup and deployment.

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• Install approved software and perform routine operating-system updates.

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• Assist with device enrollment and workstation configuration.

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• Assist with technology inventory and equipment tracking.

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• Escalate advanced technical issues to senior IT staff when required.

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Required Skills

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• High school diploma or equivalent.

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• Experience or demonstrated knowledge supporting computers, technology, or end users.

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• Basic knowledge of computer hardware.

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• Basic knowledge of software and operating systems.

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• Knowledge of computer peripherals.

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• Ability to troubleshoot common computer and technology problems.

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• Familiarity with Windows environments.

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• Strong customer-service skills.

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• Good communication and interpersonal skills.

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Preferred Skills

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• Associate Degree or technical certification in Information Technology, Computer Science, Information Systems, or related field.

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• Windows 10/11.

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• macOS.

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• Microsoft 365.

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• Basic networking concepts.

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• Active Directory.

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• Microsoft Intune.

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• Jamf.

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• Mobile device support.

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• Classroom or audiovisual technology.

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• Microsoft Teams.

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• Zoom or similar conferencing technologies.

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