Director of IT Services

Job Description

Role: Director of IT Services

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Work Location: Jackson, MS

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Work Mode: Onsite

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Experience: 10+ years

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Duration: 12+ months

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Required Skills:

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• Excellent written and verbal communication skills, including the ability

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• to translate technical issues into business-level communications for

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• executive audiences. Required. 2 + yrs.

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• Experience with progressive information technology, including

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• significant experience managing enterprise IT operations and

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• infrastructure. Required. 10 + yrs.

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• Experience in leadership or management, including direct supervision

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• of technical teams, managers, engineers, and support personnel. Required. 8+ yrs.

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• Demonstrated experience managing enterprise cloud environments,

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• with specific experience in Amazon Web Services (AWS) including

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• EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures. Required. 2 + yrs.

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• Strong understanding of enterprise networking, including LAN/WAN,

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• DNS, load balancing, wireless infrastructure, and

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• telecommunications. Required. 2 + yrs.

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• Experience with enterprise monitoring and observability platforms. Required. 2 + yrs.

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• Experience with enterprise monitoring and observability platforms. Required. 2 + yrs.

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• Experience managing IT service desk operations, including service level

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• management, incident management, and customer satisfaction measurement. Required. 2 + yrs.

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• Experience with IT vendor management, contract oversight, SOW development, and procurement support. Required. 2 + yrs.

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• Experience managing data protection and backup solutions. Required. 2 + yrs.

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• Strong understanding of cybersecurity principles, compliance

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• frameworks, and IT governance in a regulated environment. Required. 2 + yrs.

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• Experience working in state or federal government IT environments,

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• preferably within a Medicaid, healthcare, or human services agency.

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• Desired.

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• Experience with CMS interoperability mandates, including FHIR APIs

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• and federal healthcare data exchange standards. Desired.

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• Experience with identity and access management platforms. Desired.

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• Experience with infrastructure-as-code, CI/CD pipelines, and DevOps

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• practices. Desired.

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• Experience with NoSQL databases and healthcare integration

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• engines. Desired.

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• Experience managing technology migrations from on-premises data

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• centers to cloud environments. Desired.

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• Experience with HIPAA Security Rule compliance and CMS ARCAMPE

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• security requirements. Desired.

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