Quality Systems & Regulatory Compliance Manager (USDA/FDA)

Job Description

Job DescriptionQuality Systems & Regulatory Compliance Manager (USDA/FDA)

Location: Brockton, MA

Department: Quality Assurance

Reports To: Director of Quality Assurance

What you'll do

• Own pre-op and operational inspections, plus the document reviews that go with them.
• Partner with porters to keep the facility (inside and out) audit-ready and compliant with SSOPs/GMPs.
• Coordinate across departments to protect food safety and deliver consistent product quality.
• Verify and trend cooler/freezer temperatures daily.
• Review daily receiving records and escalate issues promptly.
• Perform HACCP direct observations; audit and sign off on records.
• Quality check daily QC paperwork for completeness and accuracy.
• Conduct a daily walk-through with the on-duty inspector.
• Lead monthly internal audits and close findings.
• Manage weekly environmental swabbing; review results and implement corrective actions.
• Collect samples for microbiological testing; interpret results and drive remediation.
• Update and manage the Master Cleaning Schedule.
• Coach, direct, and develop QC Technicians.
• Reassess HACCP and the Food Quality Plan at the required cadence.
• Maintain and improve SQF Food Safety and Food Quality Fundamentals (policies).
• Observe production on all shifts to ensure customer-ready outcomes.
• Build strong working relationships with the USDA Inspector; stay up to date on USDA regulations.
• Monitor sanitation effectiveness and adherence.
• Administer the corrective action report database and validate effectiveness.
• Analyze customer complaints and overall trends to identify improvement opportunities.
• Publish monthly KPI reports and communicate results.
• Support departmental goals, objectives, and systems implementation.
• Oversee work plans and professional training for direct and indirect reports.
• Immediately report unsafe or hazardous conditions or acts to management.
• Recommend labor/cost controls and process enhancements.
• Ensure full compliance with the SQF Food Safety Code for Manufacturing.
• Perform other duties as assigned or volunteered.

Your impact

You’ll be the engine behind uninterrupted, compliant production, ensuring every product meets specifications while elevating our food safety culture.

Food Safety & Quality—everyone’s job

• Report any issues regarding food safety or quality to supervision and/or quality assurance.
• Report any risks or any evidence of unsafe or out-of-specification product, equipment, packaging or raw materials to a designated manager to enable the resolution of issues requiring immediate attention.

What you bring Required skills & experience

• Spanish/English bilingual; able to communicate across diverse teams.
• Average computer literacy.
• Hands-on experience working with USDA facility and Health Inspectors.
• Strong relationship-building and interpersonal skills.
• Proven ability to cross-train team members.
• Working knowledge of SSOP, GMP, and SQF requirements.
• At least two years of management experience.
• Comfort addressing common inquiries from customers and regulatory agencies.

Education & certifications

• High school Diploma; State of Illinois Food Sanitation Certification.
• Associate’s degree or 5+ years in the food industry preferred.
• HACCP certification.
• SQF certification.

Physical demands

• Comfort working in cold environments.
• Ability to lift up to 50 lbs.
• Ability to stand and walk for long periods.
• Ability to push and pull heavy loads.

Reporting structure & backup

Reports To: Director of Quality Assurance

Alternate (back up) for this position: Facility Director

Proficiencies

• Food and Beverage Manufacturing
• Food Safety and Quality Assurance (FSQA)
• FDA Regulations
• USDA Regulations